To think that Royal Mail are SHIT.

[happybubblebrain]

That's all I need to say. Please share your stories.

Oh now, the Post Office (the counter service). They are the ones who asked me "Do you have protection for your family" said with a leer in the direction of my one year old child in buggy. Not sure if he was recommending insurance or was part of the Mafia.

Don't get me started on insurance. I'm not surprised the Royal Mail crooks have their finger in that pie.

Just to clarify... I work on PO counter. We are a SEPERATE company from Royal Mail, we do not work for them. Royal Mail is the company that handles all your mail. Insurances, etc, are not a Royal Mail product. They are a Post Office product. We do have to try and flog our own products as well as Royal Mail's.

Yes the slow motion is quite something. it's like a film's been stopped. It's definitely deliberate.

Having worked on hospital wards where you have to move at 100 mph just to try and see to all the jobs, and generally fail. It enrages me.

I hate royal Mail.

They refused to give me my DD1 birthday card as she had no ID. She was 7 (we don't have passports). I demanded to see the manager. He arranged for the card to be redelivered 2 days later. They hardly ever leave cards to sa they have been.

Yodel/Hermes on the other hand in my area are really good. If I'm not home they take my parcels to my Mums around the corner.

Clutterbugsmum you can use your dds nhs card as it will have her name on the address or next time ask everyone to address the card to your dd but do. C/O you then you just take your id

YABVU.
Who else is going to deliver anything for 60p?

Lands End to some remote Scottish Island for 60p.

All our posties are lovely.

Royal Mail are fab. Due to me & my family being spread around the country & also being very disorganised, I had to post 5 gifts from Scotland to the Home Counties yesterday. A 2ft square box cost £11 and is guaranteed to get there before Xmas. And it will, I have no doubt. It's a wonderful service & I am so worried it will end up ruined if the Government mess about with it too much.

I have never had a problem before and I love our usual postman but tonight I will agree.

DP ordered me a birthday present, it arrived on Thursday but I missed the postman and got a card put through the door. It says wait 24 hours before going to the sorting office to collect so I wait, DP goes this evening to pick it up but their system says it was delivered and signed for at around 2pm thursday. The card says they came at around 8am. Why would they come back a few hours after they tried to deliver?

I have to go and speak to the manager tomorrow and I am sure they will sort it or I will cry but it means I don't get my birthday present to open on Sunday stamps feet

Can we not lump all of Royal mail together?

My dad works his fucking arse off, day in and day out, especially over christmas...from 4am until 4/5/6pm easily...6 days a week...him and his colleagues work unbelievably hard...And how dare you call them shits or thieves (are you taking the piss with that) or "Thieving, lying bastards."...

Fairly conclusive then that YABU.

I find Royal Mail very good 9 months of the year. We have a couple of regular posties and they are very good.

However as soon as the Christmas temps come on post starts being stolen and post goes missing. They are not managing the risk of Christmas temps effectively.

Royal Mail is fine. The Post Office, however, are shocking in my experience. Having been swore at for asking if I could change an old £20 note, money going missing, refusal to accept change and just general attitude problems make me tear my hair out. I'm in a similar line of work and if I behaved that way I'd be in a lot of bother.

I visit a lot of different POs at least five times a week and generally have bad experiences, apologies to anyone who might work there who is a decent human being and good luck with the strikes.

If Royal Mail can't deliver my parcel I get a card through the letter box telling me and I can go down the road to the sorting office to pick it up in 2 working days.

I had APC leave me a card saying I could rearrange delivery online only (no number to call) or I could pick the parcel up... from County Durham. 40 miles away on an industrial estate and I don't drive. Very convenient.

And our post office up the road is wonderful and they always are polite.

They are far better than Australia post. Now THAT is an over priced slow service. Local postie lovely though. Truly.

Tulip, can you explain about money going missing and just to say PO counters do not accept change for notes, that's a job for the banks.

I can't stand the flack PO gets. IMO, the stories people post on here About how bad the service is are bullshit.

Queues! Ok, next time you're in a queue have a look and see who's causing them. This past 2 weeks have been bad with queues granted, but most of them have been customers with as cards.

Here's a wee scenario.

Customer (who has been queuing for 5 mins) - I need some stamps for these cards

Me - ok, how many do you need?

Customer - erm, hang on, 1............2............3

Couldn't you have counted them while you waited?

I love Royal mail, my postmen work very hard, polite and friendly. They do long hours tiring job. Mad they're being privatised.

Oh aye, and changing an old note is also the job of the bank, that's who issue notes, so all those things you complained about are nothing to do with PO.

The RM are pretty good round here, IME, though I was amused last week when I had a card for someone with a totally different name; a similar, but not the same street name; a town name that does share one syllable the same out of the three syllables our two towns have; and a completely different post code.

They did have the right house number, though.

I think the PO is also pretty good - I was expecting to have to queue for ages last Saturday, and I had to wait less time than I normally would on any other Saturday.

tullahulla my point about the old bank note is that she swore at me and threw it back at me. A simple explaination would have done, manners cost nothing. Her exact words were "not getting fucking stuck with that."

I have also on several occasions had my staff pay in deposits only to later realise the reciept is for the incorrect amount. Usually by £100 or more (we now check before leaving the counter) but it can take days to get it sorted out.

Every other PO is happy to change, say £100 in coins into notes with a business account card except one. They were very rude and told me to go elsewhere, perhaps if that's policy then it needs to be enforced across the board?

I use them five days a week, I'm frankly tired of miserable faces and rude, snotty people.

Royal Mail is a joke, though NZ Post is in another league altogether.

I love the arguments along the lines of, "noo, you're wrong, someone I'm vaguely half-related to works for that organisation." As if that were sufficient to make the OP discount her doubtless considerable personal experience of their muppetry.

Parcels seem to be the worst - I came back from a week away to find a card that said "parcel on step" through my door. No, there wasn't, any more. This week has been "parcel in bin." The post office is less than half a mile away, just take the bloody things back please.

There's a sign in our sorting office saying that no item can be collected without a 'Sorry we missed you' card; the only option is redelivery. It's shit (not in block caps) that your postie didn't leave a card, but it sounds like it should be dead easy to sort out. Perhaps you were rather rude when you went to the sorting office? You come across as a bit shouty.

I love the royal mail. Delivery when its meant to be and not sometime in the following three weeks.

My postie is lovely too.