Blardy TESCO!!! No wonder sales are down, people have lost trust. This was my last order with them EVER.

[QuintessentialShadows]

I bought three boxes of Thorntons Chocolate. I should have realized it was old stuff they needed dumping when it was half price.

The boxes look terrible. Scrunched and marked, and bulging in areas, so it is obvious they have been shaken so the chocolates are out of their "holes" and in one place. One of them are missing sellotape on one side. The other looks like black marker has been drawn across, and one have obvious marks of price tags that has been ripped off so the paper has come off the box where the price tags were. £18 worth of chocolate, they were supposed to be gifts.

I cant give chocolate that looks like this as a present. And especially not when the USE BY DATE IS 31/12/2013 - 7 days after Christmas eve!

So I rang customer services. Did they refund me? Did the fuck.

I have to bring the boxes to my nearest Tesco store (which is 20 minutes drive away) so that the store manager can see if I have cause for complaint. I told the lad on the phone, I had trusted them, I would never in a million years chosen boxes of chocolate as presents that

1. Had such short use by date
2. Looked like they had been played football with

Shite. Tesco.

Sometimes I feel Tesco have MN profiles just for occasions likes this. You know to slip in good comments.

Not troll baiting

Yup. I have always suspected that this poster TidyDancer is a Tesco Troll.

Never had a problem with Tesco deliveries - in fact one driver's van broke down and he delivered my order in his own car. I call that a great service.

Quite the reverse with Ocado - will never use them again. Two hours after my delivery was due, no sign of it. Tried ringing but no reply - then e-mailed - no reply. It eventually appeared four hours late without a word of apology.

I have had Tesco deliveries for years and have never had a problem with refunds, even if I haven't realised until after the driver has gone.

When £7 of vouchers hadn't come off the receipt the driver gave me I emailed them to ask for them to be refunded. I also had a moan about how useless their extra dry nappies were as I had been woken at 4am that morning AGAIN by a sopping wet screaming baby. I got a phone call within a minute of sending the email, profuse apologies, the vouchers refunded and a refund on a big pack of nappies (which I wasn't really expecting, I was just tired and grumpy and wanted a moan and the nappies were fine for during the day so were used anyway).

Another time a can of coke had leaked. The driver told us he'd put it through as a refund but left the rest of the multipack with us so we got 7 cans free. Over the next few days I found a few things which it had leaked into the packets of, like pasta. I phoned up and again got apologies and an immediate refund.

Maybe if this was a one off delivery for you they think it is more likely to be a try on? I would take a photo and attach it to an email, or try phoning again - someone else might be more helpful. They also do an instant messaging complaints on their website.

I used Sainsburys once as I had a voucher, and would be very reluctant to use them again. Awful expensive substitutions and they don't price match them. I phoned to complain as a stupid substitution meant I lost the 25% off 6 bottles of wine deal. They wouldn't do anything.

Maybe I should put pictures up.

Are there any laws about distant selling regulations and use by dates of chocolate?

I only used them once as a trial. It was pretty clear that their delivery service was a way of getting rid of short dated and battered items that no one wanted from the shelf. Never again.

I have some issues with Tesco, but I can always get a slot with them or delivery and having tried other stores, I think their service is one of, if not the best.

I couple of times there has been a problem with something being damaged, I have just emailed customer service, one time they emailed back to say I would be refunded, the other, I got a call back a few minutes later to apologise and got a refund.

Ive never had to bring stuff in to prove any damage.

Drivers are without exception Lovely.

Not had any issue with short dated stock.

I have tweeted pictures to them. harsh tag is just #tesco

Pmsl at harsh tag... tho it sounds about right

I had my first Tesco delivery a couple of nights ago (normally use Sainsbury's but Tesco had stuff in that Sainsbury's didn't stock) and the only issue was that the driver phoned to ask if I could accept it earlier - which was fine by me as I was in. I'd only gone for a later delivery because the delivery price was lower.

The driver was fine and the stock was fine. One substitute - in a large load - which was quickly taken off and refunded quickly the next day.

I'll try them again for sure if needed.

One thing - I was chatting with my Sainsbury's guy a few weeks back and some of the tales he told about people's behaviour when receiving goods were ..... quite bad. I don't think the delivery guys for any internet shopping service have an easy life and neither would I much want to be one of the people who pick the stuff.

I ditched Tesco a few years ago after a crap delivery experience. They turned up an hour early, before I was home from work, but didn't phone to check. Delivery guy left his van in middle of my street, blocking the street and also the entrance to the car park for our building. This not only pissed my neighbours off, but also caused a traffic tailback big enough to be mentioned on the radio traffic news . I didn't see the delivery guy, think we passed one another in the lifts (live in apartment building) and when I got to my flat, the shopping had just been dumped outside. Oh, and the bottles of beer I had ordered were smashed - had to clear up broken glass and spilt beer from building entrance/corridors/lift etc. And all I got from Tesco was a refund for the beer. Utter shit, never again.

I am on twitter with them. They are just quoting their terms and conditions.

I should have returned to driver.
They should not have given it to me in the first place.!

I hate Tescos.
Today apparently is the day I will be receiving my Tesco Direct order. The order they lost, the same order that took five phonecalls to track down the missing item and then arrange redelivery.

And lets not mention the staff in Tesco South Woodford who basically shrugged their shoulders and told me that I should get a refund if nothing appears in a couple of weeks (because I obviously do have enough cash to buy my Christmas presents twice).
Tesco have joined Yodel on my list of companies with more staff than available brains.

I've used tesco.com for years and rarely had problems, and if I do, a quick call usually brings a full apology and a voucher/refund.

The drivers are always helpful, and I immediately hand back things I don't want (for example, OP, I would have handed the chocs straight back). I once commented on the fact that a pot of coleslaw had leaked, and the driver insisted on refunding me, even though I was keeping the item and really didn't have a problem with wiping up a bit of mayonnaise.

They recently moved to warehouse deliveries (south-east) which means the range is much bigger, but often the drivers can't find the house because they are no longer locals.

Yes, you sometimes get items with shorter use by dates than you might want (stares hard at this week's whole chicken, which had to go into the freezer), but not that often. That's the price you pay for not trudging round the shop with three fighting children.

I'm pretty sure my outing as a tesco troll is a joke, but I don't get it! Someone clue me in, I'm having a dumb day!

I use Tesco delivery service every week and it's normally OK apart from the odd crap substitution (fish pie mix instead of fish fingers!) and some short use by dates. Most of the drivers are lovely.

Lately though they have been increasingly crap and yesterday my order was 1.5 hours late and the diced chicken I had ordered for tea was substituted with.... Nothing! Apparently in the whole of a huge Extra store there was no other kind of chicken they could send me. I was furious and rang customer services who were helpful and sympathetic. They tried to get the store to send out another van with the chicken but they wouldn't so they sent me a £10 voucher instead.

I thought they dealt with it as well as they could but I'm worried about my Christmas order next week, if half the stuff is missing I'll end up having to go to a store which rather defeats the object of having a delivery.

Basically Tidy because some of us had positive things to say about tescos we must be trolls who are paid by tesco to come and stick up for them on mn

That's unusual - normally they refund straight away.

Never had any problems with Tesco online

But never had problems with Sainsburys either.

Only used Ocado once (purely because I had a whacking great voucher to use for my first shop) and they were great too.

I'm obviously very lucky

They are OK here, not as good as Ocado though but they aren't in the shite league with Asda (who have always been awful with me)

It was a JOKE. I dont believe there are "tesco trolls" Somebody said there was, and I replied in kind. I thought it was obvious that TidyDancer was NOT any kind of troll. Sorry.

Oh I got that it was a joke, I was just looking at my post thinking where did the joke come from! Like I said, dumb day!

I bought a game from them online it was dispatched last week supposed to be here thursday I phoned them they said oh yes It is on its way dh phoned today frigging out of stock I was fuming although we got a refund and then a voucher or something but the website

We normally have good experiences but not so this order, a bottle of Chocolate Baileys ( sub in itself as we ordered the Thorntons ones) arrived with the security cap on it. We were told we needed to take it to a store to have the cap removed, dh took it to our nearest store and they don't have the equipment to do it. There is no way we can get to the bigger store so I'm hoping they'll agree to swap it for an okay one next order.