Blardy TESCO!!! No wonder sales are down, people have lost trust. This was my last order with them EVER.

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I bought three boxes of Thorntons Chocolate. I should have realized it was old stuff they needed dumping when it was half price.

The boxes look terrible. Scrunched and marked, and bulging in areas, so it is obvious they have been shaken so the chocolates are out of their "holes" and in one place. One of them are missing sellotape on one side. The other looks like black marker has been drawn across, and one have obvious marks of price tags that has been ripped off so the paper has come off the box where the price tags were. £18 worth of chocolate, they were supposed to be gifts.

I cant give chocolate that looks like this as a present. And especially not when the USE BY DATE IS 31/12/2013 - 7 days after Christmas eve!

So I rang customer services. Did they refund me? Did the fuck.

I have to bring the boxes to my nearest Tesco store (which is 20 minutes drive away) so that the store manager can see if I have cause for complaint. I told the lad on the phone, I had trusted them, I would never in a million years chosen boxes of chocolate as presents that

1. Had such short use by date
2. Looked like they had been played football with

Shite. Tesco.

Yabu to have trusted Tesco you numpty

They're the child catcher of supermarkets

Tesco: their service is a lot cheaper than their prices.

I've gone off them too. The delivery drivers are so rude these days; when there is a cock up (very often) they get all humphy and blame the pickers.

Must ring them up to complain.

I know, numpty no more!

This was the last time I ever shopped with Tesco.

How can they select such terrible stuff on behalf of customers, and then ask the customer to return the goods to the nearest store?

What is the point of online shopping if they deliver bad stuff, and I have to physically get to Tesco to return to get a refund if they dont have suitable replacement in stock, if the manager agrees with me?

See asda delivered food that was going out of date the next day to me, I complained got refunded and a £6:50 voucher.

Tesco are shit.

They sound awful, I'd be seething too. Post some pictures and really shame them.

I'm givng Tesco a miss this year, doing all my shopping locally or at Aldi. Tesco turkeys are just tasteless dry hunks of meat. Vile, vile, vile.

Tesco are always fab with me, deliver in the snow, always get a refund on inappropriate subs (eg dine in for 2 main sub was a meal for1) or short shelf items which were not advertised as being such.

Probably jinxed myself now.

Don't shop at Tesco. DH can tell just by tasting spag bol/chilli con carne when I use Tesco mince and refuses to eat it. Their fresh fruit salads are always off before use by date, same with veg salads. I gave up on shopping there and Waitrose is doing a price match with Tesco anyway.

My last tesco order (lured in again by a money off voucher!) was a disaster too! Mouldy veg, extremely short use by dates and missing items!

After sending two emails to customer services and getting nothing back in return, I googled the email address of the CEO and forwarded my complaint email to him - his secretary got back to me pretty sharpish, and sorted out an immediate refund for the rubbish stuff, and the delivery charge!

Ring them back and tell them you are not driving to the store. Tell them they can arrange for them to be picked up and do the refund as soon as they are returned. My whole order was damaged once and they tried to make me deliver it back. I said no so they decided I could store it all day in my house until they could be arsed to pick it up. I said no again and that it wasn't good enough. They picked it up ten minutes later. They did try to fob me off refunding at the other end (manager didnt put it through) but I got it back a week later with £15 extra as a gesture.

Phone back, stay calm and do not budge and see if a different customer service person gives in.

I normally shop from Waitrose or Ocado. Those chocolate boxes were the only reason I did the weekly shop with them this week.

I always bring massive boxes of chocolate for my dad, and his friend. They like Thorntons, so I was so pleased.

And to think that I saw the same size boxes in M&S today (prior to my delivery arriving) and I could have had gorgeous M&S chocs in perfect boxes for the same price.

I think I will call them back and tell them I wont be going to the store, they can pick up next time they have a delivery around here.

I've just got home from Tesco. There are literally (it's a huge Extra store) hundreds of half-price boxes of Thorntons dotted around.

I'm sure they could find you better than 3 tatty boxes that are almost out of date!

I agree! I stupidly signed up for delivery saver so am locked in until February- but as soon as it runs out I am switching. Our delivery drivers are nice though. Was chatting to one and he was saying they, and the pickers are being set nigh on impossible targets which explains a bit.

Although, for me personally, 6 days in which to eat a box of chocolates is 5 days 23 hours more than required .

But imagine how long they have been sitting in the store though! My other box of chocolate (not on discount) had a use by date in August 2014!

The only other suggestion I have us that you complain on their Facebook/ twitter page, that sometimes provokes a response.

I would save your blood pressure and bring them back. They'll tell you when they'll pick them up and not arrive. You will reschedule and it will happen again. You will waste money calling their customer service line and they will assure you that the only person who can possibly handle your claim will call you the next day. They won't. And repeat ad infinitum...

They probably would.

"Tesco: their service is a lot cheaper than their prices."

Excellent slogan!

Well I ordered a Christmas cake last year when it arrived it was bashed in on one side so I phoned them and they refunded straight away. I got to keep the cake, put a bit of ribbon on it and it was fine.
I would phone again and insist on a refund.

Must depend on area. My Tesco delivery drivers are lovely, they refund on the spot anything I don't want, one driver last week saw the subs. was unfair (a deal item replaced by a non-deal one, invalidating the deal) and took the wine off the bill.

If I call them they are pleasant - and recently an online voucher didn't work and they refunded me the whole price of the item with an apology.

Daughter lives in a different area and had a 'goodwill' refund of £8 recently for a complaint she emailed in about a silly substitution.

Now Waitrose... I have not had good experiences with either Waitrose deliveries (many items missing) nor Customer Service (had a soiled turkey one time, curt, nay impolite, treatment on the phone and no refund.)

I don't really get the general MN Tesco hatred.

If they looked that awful why did you accept them? If you had handed them back to the driver they would have refunded you. We've done that before, my flour arrived ripped open a few weeks ago so I just rejected it and they refunded. It's odd that they won't refund on your word though - we didn't notice the butter tub had split last week until after the driver had gone and i had my refund with a quick phone call. I agree that the pickers could have chosen or packed them better.

I've done well out of them tonight - they substituted my nappies for the bigger size and price matched

DH can tell just by tasting spag bol/chilli con carne when I use Tesco mince and refuses to eat it

Bah-ha-ha-ha-ha