To think this is the most stupid substitute I have been sent to date.

[Bunraku]

I ordered an electric toothbrush on sale in my tesco delivery. The toothbrush was out of stock and so they have sent me the replacement heads.

You can hand substitutions back to the driver and get a full refund.

Tesco also only charge you the price of the original item and not the expensive substitute (ie you order a £1 chocolate bar, the send you a £200 chocolate bar. You pay £1.)

If the substitution is cheaper, they refund the difference.

I think that's the same for all supermarkets.

(by the way you can hand anything back to the driver for a full refund so if you get a squashed banana, or you realise the bag of something is too big or the wrong brand, you can just give it back and get your money back).

My most annoying was in place of the six bottles of white wine I had asked for for a party- nothing. What, no wine in the entire shop, the shop that has whole aisles full of wine of all colours? Not even a single bottle of wine?!

Roast chicken crisps instead of a chicken. Sunday dinner was not quite the same.

I wish I had got an owl too.

My worst one was ordering 4 Duracell size C batteries. These were out of stock, but rather than give me Sainsburys or another brand , they gave me 4 Duracell size D batteries instead.

but tescos are fit aren't they so if you order, for example value apple juice they say no sub if all the others are more expensive.

The real problem here is dh, he will accept anything as a substitution.

I was one sent one finest steak in the place of 2 normal ones . Dh accepted, it was fine though I had a couple of manky burgers in the back of the fridge for him

I've had the same stupid substitution 6 times in a row, each time I ring up (after the driver has gone, first time dh accepted delivery and didn't notice) and tell tesco I ordered 24 tins of CAT food for my 3 cats. I do not want 24 tins of DOG food instead.

Each time they refund me the full cost and tell me to keep the dog food. Half gets sold cheap as chips to neighbour with dogs, other half goes in RSPCA bin at Morrisons.

EVERY TIME. EVEN THOUGH I RING AND COMPLAIN EVERY TIME.

Lamb atleast someone is getting something out of their repeated stupidity.

Size 3 nappies replaced with size 4 pull ups sadly in my sleep deprived state I accepted them and didn't realise until I needed to open a new packet. Thank god for terrys!

Yes I guess so, I get 'compensation' from my neighbour and some doggies get free food.

Cheers tesco

still have to go buy cat food though, and cart the bloody heavy tins home

Ive never had any subs

I did have an 11lb 2 baby though. give me a wooden owl any day of the week

I have never given birth to a wooden owl.

Congrats and Ouch Moomins

Wow there are some really shocking subs here!

My daughter ordered nappies and got Sellotape. No nappies in the shop at all then?

antiqueacorns I have no doubt that was my delivery driver, he was the king of inappropriate waffle. When the condom delivery arrived, he took great delight in shaking them out of the yellow sub bag and cackling at the top of his voice. The neighbours were most amused

I got the none in stock the other day for... A chicken.

No chickens at all. Not even breasts/legs/wings rather than whole. Not even any other meat. Not even chicken flavoured crisps!

I do virtually all my shopping online except for grocery shopping. Now I have read this thread I know that I will never do grocery shopping online.

I must be having a sense of humour failure, but these examples of idiotic substitutions have made me more angry than amused. I know people have said it's a computer that makes the substitutions, but I know that I would want to rant at somebody (no idea who) about the stupidity rather than just laugh. I have no idea what I will do when I can no longer go out to the supermarket to get things. Is it possible to specify "no substitutions" when ordering, or does "computer say no" about that?

Sorry for being a ratty old bag

It is possible to ask for no subs. I dont as 90% of the time i get better subs than what i asked for. Its improved massively since it first started :)

(I use asda btw)

Worst I've had is Kingsmill wholemeal bread substituted with Kingsmill white bread. I hate white sliced bread. That's why I ordered wholemeal....

As others have said it's the lack of substitutions I find worse.

I don't care that you didn't have the exact bottle of wine I ordered. I can't believe there is not a single bottle of white wine left in the entire store!

Generally I find the tesco substitutions pretty good with the price match. One shop pretty much all the value stuff I had ordered had been substituted with branded stuff! Also had medium packs of nappies substituted with large packs and price matched.

Only used Sainsburys once. They made reasonable substitutions in terms of what the products were, but they were all MUCH more expensive and they don't price match (or didn't at the time).

We ordered something really nice from our favourite place
Twice we did it

And I have to tell the true
They absolutely shocked me with their hostility

They given us so much extra

A nice loooong healthy testing hair
(Unfortunately I wasn't able to identify the colour of it)
From a simple reason
after such amusing extra gift the toilet was my best friend for while

But that not everything
Looks like a hair is included in their menu

They did it again

Btw it was not tesco

knocknock Their hostility?

I ordered two beautiful lamb shanks from sainsburys and got all the lovely trimmings to go with them. They got substituted for a beef stroganoff ready meal for one! Much gutted I was. How dare sainsburys imply I eat ready meals?