Name changed for this...
I feel really bad about this but I don't know if DH and I were unjustified or not. DH bought something on eBay that cost £200. He paid straight away via Paypal. The person selling the item sent DH a message, saying that he was selling the item as he has a terminal illness and is needing to get rid of some things. It would be posted within the week.
2 weeks later, the item has still not been sent. DH messaged the seller, who replied that he was currently bedridden and had been unable to post the item. Thanked DH for his patience and said his sister would post it to us soon. Waited for another 3 weeks before messaging again. Seller again replied, saying that it would be posted by Tuesday at the latest (last week). DH waited until Wednesday before messaging again saying that unfortunately he would be asking for a refund. Got a very abusive reply full of swearing, that he was sorry but he had more things to worry about such as his terminal illness, and calling DH the c-word. DH didn't reply, just put into Paypal for the refund which we are still waiting on.
I initially felt bad for this man and feel as if we should have been more sympathetic. I understand he must have a lot of things to worry about but we waited patiently for over a month for this item, we were down £200 and had no idea when we would receive it. Then he was very abusive in the message to DH so I sort of stopped feeling sorry for him.
Were we being unreasonable? He did make me feel quite guilty...