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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To not want telephone operators to call me by my first name?

79 replies

NeoMaxiZoomDweebie · 01/05/2013 14:37

AIBU? I've had to call Tesco mobile twice today and they ask my name and my password...I say "It's Neo Maxizoomdweebie" and they then say "Alright thank's Neo...how can I help you?"

And I'm thinking NO! Call me "Miss Mazizoomdweebie please!"

Some companies say "Ok do you mind if I call you Neo?" and I say "Yes...I do actually." and I can HEAR them go Hmm

But they then call me by my title and 2nd name. One operator today called me Neo and then reduced that to "love".!!

I AM a bit old fashioned...but come on!

OP posts:
squoosh · 01/05/2013 15:26

I don't mind the owner of the name saying 'please don't abbreviate my name' (although yes it is a teensy bit precious) but I hate when parents get all arsey if you dare abbreviate their kids names. Heaven forbid someone says Josh instead of Joshua.

It isn't your name to control, get over it!

valiumredhead · 01/05/2013 15:27

I suppose it's easier than venturing into the 'Mrs, Miss or Ms* territory.

cozietoesie · 01/05/2013 15:28

I always ask for their first name and call them by that (OK - I know it may be false) so fair do's really.

Smile
erowid · 01/05/2013 15:32

I don't like it when they call me by first name either. It is after all, a business call. A little bit of respect with formality goes a long way IMO.

Bobyan · 01/05/2013 15:38

So would you be calling them Mr / Mrs? Or are you just trying to throw your weight around?

Hafen · 01/05/2013 15:45

Get a life

nulgirl · 01/05/2013 15:46

It does sound a bit pompous and 1950s to be wanting to be called Mrs. Tbh I prefer to be called by my first name. Makes me feel less old and matronly.

EggsMichelle · 01/05/2013 15:49

YANBU, it's common curtesy and good manners (although I hate getting letters addresses to Mrs -MrEggs Initial- Eggs)

LokiTheCynicalCat · 01/05/2013 16:34

I much prefer to be called Mrs. This is in part because I have an unpronounceable Irish first name, which routinely gets mangled by strangers.

"Hello Ow-Aiff, may I call you Ow-Aiff?"

sigh....

It's Ee-fa, actually, and no you may not. I don't want to listen to you mispronouncing Aoife not my real name, but close enough while trying to sell me a new energy provider. It's not going to make me any more amenable to sales.

AtiaoftheJulii · 01/05/2013 16:39

I don't particularly care, but neither am I interested in random customer service people being friendly to me. I've had a couple recently where they've asked, can I call you Atia? For some reason asking rinses me up more than just getting on with it, so I reply, no, you can call me Ms Julii.

AtiaoftheJulii · 01/05/2013 16:40

Oh ffs, I'm sure I changed rinses to winds. Bloody swype.

wws · 01/05/2013 16:45

Yanbu- I agree it is a professional business call. If they ask tho usually don't mind it's the presumption that annoys me.

digerd · 01/05/2013 16:52

YANBU, as I don't like it either.

bollockstoit · 01/05/2013 16:55

Don't mind being called by my first name (it is my name, after all). Do mind it being abbreviated by someone who isn't a friend. Also don't like one particular abbreviation from anyone, friend or not.

1Catherine1 · 01/05/2013 17:01

It's completely double standards with me... Blush

If I'm phoning with a complaint and you/the company you represent are obviously utterly getting under my skin then you dam well better call me Mrs LASTNAME. Or if you happen to be inconveniencing my day in some way. This also applies to companies who I feel have personally wronged me (SSE). Hmm

If I want to talk to you however, or I need YOU to do ME a favour, then you can call me Catherine, love, darling, etc... But not madam - I usually pull them on that with "Madam? How old do you think I am?"

Yes.. I know, customer services generally hate me.

One that was really Hmm recently though, was my catalogue company, who in their final e-mail to me, confirming the name change on my account from Miss MAIDENNAME to MRS LASTNAME, started the e-mail with

Dear MISS MAIDENNAME,
We confirm the changes you requested to your account name have now been changed.

Unbelievable!

LadyBeagleEyes · 01/05/2013 17:06

I far prefer people using my first name.
It's the 21st century, titles are meaningless.

LaurieFairyCake · 01/05/2013 17:14

I don't like people I don't know calling me by my Christian name, it's not polite or businesslike.

I also don't call other adults I don't know by their Christian name unless invited to. I talk to lots of parents at school and only when they invite me to do I use their first name.

StuntGirl · 01/05/2013 17:47

Bloody hell, they can't do right for doing wrong can they!

As long as the person serving me is pleasant I could give a rat's ass.

NeoMaxiZoomDweebie · 01/05/2013 19:19

Well they can do right by me Stunt..they can not call me "love" or "Neo". Not hard. Basic good manners.

OP posts:
NeoMaxiZoomDweebie · 01/05/2013 19:20

Laurie exactly...it's not only the lack of politeness that bothers me but the fact that it's not businesslike. I'm calling the phone centre to discuss my bill...not the frigging weather!

OP posts:
littlepeas · 01/05/2013 19:24

I think it's a bit snooty to insist upon it tbh. It is a bit generational though - I can't imagine anyone calling my elderly grandmother or my very upright father by their first name in this context - but I don't care a tiny bit myself.

littlepeas · 01/05/2013 19:28

Something I really used to hate was when people used to make first contact with me by email through work and would put Dear firstname, then sign off with their title+surname.

TerrysAllGold · 01/05/2013 19:29

I prefer people using my first name but only when they can pronounce it properly.

IWillGetThere, in my experience it's often the working class person who'll insist on Mr/Ms too.

angelos, if you addressed me by a shortened form of my name I'd ignore you.

NeoMaxiZoomDweebie · 01/05/2013 19:31

Peas it's not snooty at all. It's about familarity...I don't call people I don't know by their first names at all...

OP posts:
TerrysAllGold · 01/05/2013 19:31

LaurieFairyCake I never address people by their first name unless invited to either. I think we might be quite unusual though.