DH used to wear M&S washable suits. Not fantastic, but not bad, they lasted a year or so for a fairly reasonable price.
However. The big selling point was that you could buy one jacket plus half a dozen pairs of matching trousers. In theory at least....
What actually happened was that DH went in, tried on, identified the size and length for each item and located whatever they had in stock. Usually a jacket and a couple of pairs of trousers.
He wanted at least four pairs of trousers for each jacket so promptly went to order these. Had to pay in full, of course...
Then go home and wait with baited breath for the phonecall. Which never came. So DH, wanting the goods he'd already paid for, contacts them. To be told that the items had arrived, but because he'd not collected them within 48 hours (!), they'd been sent back.
Long conversation ensues which is not particularly helpful but the goods got re-ordered with a grudging promise that they would let him know this time.
Goods arrive- DH is contacted but because they've forgotten to tell him as soon as they arrived he now only has 24 hours to pick them up. What with working full time (hence the need for the bloody suits) he can't do this and says so.
No, they can't possibly hold onto his order (the one he's already paid for!!!).
Cycle repeats a couple more times. I think it took him three months before he decided to return the lot and buy a suit elsewhere, as it was becoming clear that he wasn't going to get his suits any time soon.
Could he get history back for the original, pristine unworn items we'd bought in the first place?? Why no- because they'd buggered him about so long it was out of the time limit for a refund.
I think we still have the credit note hanging about somewhere- we tried buying socks but found that they develop holes on the first wear...
DH buys his suits elsewhere now and will almost certainly carry on- there wasn't much wrong with the M&S ones (for the price) but it's simply too bloody difficult to actually buy them.....