To ask for your help
ProtegeMoi · 11/04/2013 15:21
Does anyone have contact details for someone high up in Asda?
I ordered my shopping yesterday due to be delivered today 12-2pm, it has not arrived. I called them to ask why and they say the order was rejected due to insufficient funds. This baffled me as the money is in the account so I called my bank.
My bank tell me Asda have requested one pence and nothing more, there is no rejected payments. Asda dispute this.
I recieved no contact from them and now I am here without the baby milk I ordered and no means to get to the store as I have my disabled child with me.
They are refusing to take the payment that has been there all along and deliver the shopping I ordered.
Is there anyone I can contact, I don't know what else I can do!
I've ordered from them every week for over 4 years and never had this before.
ProtegeMoi · 11/04/2013 15:35
I am trying to get hold of my sister now to help.
It's so frustrating, I have the money, its in the bank so why didn't they take it! I rely on my delivery for this reason.
Thank you for the kind offer to drop milk off, I have enough to do her bottle now and she is going for a nap so hoping to sort it before she wakes.
ProtegeMoi · 26/04/2013 18:11
Just spotted this old thread of mine and realised I forgot to update.
I contacted the CEO as suggested and explained what happened, after being looked into they confirmed there was a computer error and that my bank were correct they did not request the payment.
They offered to rebook the shop but of course I had it by then anyway and so they applied a £50 gift voucher to my account.
Glad I got someone that actually listened rather than the people telling me mistakes can't be made and that my bank are wrong.
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