to think the passport office are incompetent & somethings needs to change!

[notnagging]

They have lost my sons birth certificate & didnt tell me until after they took the £46 fee! This was his first passport & I havent got the money to apply again. SO ANNOYED!!!! They wrote to me saying it wasnt included. I know it was because I triple checked, They didnt even spell his name write on the reply.FFS.sorry rant over

write? right !!

sorry right obviously!

Did you do check & send via the Post Office? You may have some recourse if you did.

That sounds awful.

I think it's terrible having to send such documents through the post.

So, if you ticked the box to say that it was included-they are effectively calling you a liar!

I've applied for 3 passports in the past 2 months and haven't had a problem. One was a first passport for DS with birth certificate included. I was quite pleased about the quick service too. Maybe it was just bad luck?

I agree with fakebook DDs passport came back within 8 days though it was a renewal. Never had any problem

Sorry to hear this OP.

I don't know why they cant do something like visually check the documents for you at a post office and then give you a personal code number to include in your application, proving these documents have been seen and checked, rather than send them through the post.

did you not send it special delivery?

anyway i doubt you woudl ahve to pay again,
you just need anotehr birth certificate, you can get one from register of births deaths and marriages, local registry office i imagine.

perhaps they are looking for your son with the wrong spelling?
cna you ring them?

Did you send a short birth certificate? You need to send a full one