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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to think ebay are ROBBING C**TS - omg i am so f**king ANGRY

39 replies

MoodyDidIt · 27/02/2013 08:20

sold an item for £400

got charged £40 fees (which is a rob in itself IMO)

buyer decided they are unhappy with item

so i agree a refund. to do this, i have to transfer money from my bank to paypal which took 7 days!! this took me outside of ebays (tiny) time frame to resolve the dispute in time to receive a fee refund

so i have refunded the money to the buyer and THEY HAVE STILL KEPT MY 40 QUID!!

I am fucking beyond fuming, they take the piss. i just wanted to vent really. i want to take it higher (dunno how) but they seem just a law unto themselves it seems and do whatever the hell they want.

has anyone had anything similar and got their money back? i realise i should have posted this in ebay but aibu has more traffic

OP posts:
Tee2072 · 27/02/2013 08:22

I assume you read and agreed to their T&Cs when you set up your account?

I mean, I hate eBay and won't use it and despise PayPal as well (same company), although I use them because sometimes you have no choice, but if I did use them and had read and agreed their T&Cs I'd just shrug and fume and deal.

Callisto · 27/02/2013 08:25

The Ebay rules are clear, you auctioned an item that seemingly wasn't as described. Why should Ebay take the hit for your misselling?

Branleuse · 27/02/2013 08:26

they're cunts . i don't sell on there. sorry you've been stung. that's harsh.
why was buyer not happy

sydlexic · 27/02/2013 08:29

It is worth making a complaint to eBay but yes they are robbers.

I have given up with them.

fergoose · 27/02/2013 08:30

you can send the buyer a cancellation request to get your fees back - or you can speak to live chat and ask them to refund the fees.

lubeybooby · 27/02/2013 08:30

apply for fvf credit, see the help pages

fergoose · 27/02/2013 08:31

go here - select 'I want to cancel a transaction'

res.ebay.co.uk/ws/eBayISAPI.dll?ResolutionCenter&_trksid=p3984.m2295.l3923

Whocansay · 27/02/2013 08:38

Any reason you didn't use the cancellation request? I've only had to use it once and got the fees back with no problems.

Bogeyface · 27/02/2013 08:39

The only people who make money from ebay these days are ebay. There is so much shite on there thats it not worth buying anything, and no protection for sellers at all.

I dont use it these days unless I really have to and never for high price items.

senua · 27/02/2013 08:47

Another ex-user here.
They have swung too much in favour of the buyer. It is no longer worth the hassle for the tiny return in money; it just takes one bad buyer to cancel out all your profit.
I believe that they want ordinary people off the site and professional sellers only.

onyx72 · 27/02/2013 08:52

This is why I can't be bothered with eBay any more.

Original poster
MoodyDidIt · 27/02/2013 09:01

whocansay

have never had any problems before, been using ebay a couple of years now, and buyers and sellers have been really happy with me. so was shocked that this happened. therefore i didn't know about the cancellation request, my own fault really :(

still think it takes the massive piss though. i can't afford to lose 40 quid just for nothing ffs :/

i hate how they have cornered the market as well. i know there are a couple of other auction sites but they are no where near as big as ebay

OP posts:
senua · 27/02/2013 09:06

Who are the other auction sites? Name names!

I think that e-bay must be losing trade because they keep running advertisements, they never used to need to.

Bogeyface · 27/02/2013 09:19

There is ebid, but I am not sure how good they are.

Snowme · 27/02/2013 09:19

Did the buyer just email you requesting a refund or did you agree one via either the eBay resolution dispute or the Paypal resolution dispute? Both of those allow plenty of time to process a refund.

For future reference, if your Paypal balance is zero, by linking your debit/credit card/bank account to Paypal, the refund is automatically withdrawn direct from your bank balance, not Paypal balance.

As previous poster said, there will still be the option open to you for cancelling the transaction and refunding your fees that way. You'll have to suck it up to the buyer though and send them an apologetic email first, kindly requesting they agree to the cancellation, but if they are still miffed about the whole thing, they can officially decline to cancel, and you will not be refunded your fee.

Live Chat is quicker than waiting for an email if you want to ask ebaythemselves. Contrary to belief, they do have real people to bots at the end of the live chat line :)

fergoose · 27/02/2013 09:22

Moody - you can get your fees back - you have refunded so even if the buyer refuses the cancellation ebay will refund you those fees.

catgirl1976 · 27/02/2013 09:33

YANBU

I do not use it anymore for similar reasons

StickEmUp · 27/02/2013 09:38

This reply has been deleted

Message withdrawn at poster's request.

MarmaladeTwatkins · 27/02/2013 09:38

YANBU

Ebay are arseholes.

I used to sell through them a fair bit (about 20-25 items a month) but it's just not worth it any more. They used to just charge a listing fee and then take a percentage if you sold an item for over a certain price (think it was about £200 as I sold my old Fiat 500 on there for over this and had to pay a % but had never paid anything before) but now they take a chunk whatever price you sell for.

They are greedy twats and I take all of my things to vintage fairs now. I would rather pay an event organiser £15 for a table then keep my earnings than line the pockets of Fleabay. Yes, I know they're a business but they're just getting greedier and greedier.

Original poster
MoodyDidIt · 27/02/2013 09:46

As previous poster said, there will still be the option open to you for cancelling the transaction and refunding your fees that way. You'll have to suck it up to the buyer though and send them an apologetic email first, kindly requesting they agree to the cancellation, but if they are still miffed about the whole thing, they can officially decline to cancel, and you will not be refunded your fee

thanks snowme. will try that. i have been co operative with the buyer, so i don't see any reason why they wouldn't agree to that.

OP posts:
fergoose · 27/02/2013 09:58

If the buyer ignores the cancellation request it will close automatically and you will still get your fees back too.

almostanotherday · 27/02/2013 10:00

Call EBay and speak to them, you can get your fees refunded.

Original poster
MoodyDidIt · 27/02/2013 10:02

the case has been closed anyway now i have refunded the buyer. does that matter?

god its well complicated. i swear they make it deliberately complicated so people just let stuff go :(

OP posts:
fergoose · 27/02/2013 10:04

no it makes no difference - a cancellation request is totally separate.

Just click on the link above and get the case opened.

Original poster
MoodyDidIt · 27/02/2013 10:30

aaargh ffs just tried to do that....and it won't let me ...this message came up >>>

You can't cancel this transaction because the buyer opened a case about it in the Resolution Centre, and the case was closed and has been decided in the buyer's favour.
In the future, please resolve cases with your buyers as quickly as possible so that you can get a credit on your final value fee.

CUNTS

OP posts:
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