to think ebay are ROBBING C**TS - omg i am so f**king ANGRY

[MoodyDidIt]

sold an item for £400

got charged £40 fees (which is a rob in itself IMO)

buyer decided they are unhappy with item

so i agree a refund. to do this, i have to transfer money from my bank to paypal which took 7 days!! this took me outside of ebays (tiny) time frame to resolve the dispute in time to receive a fee refund

so i have refunded the money to the buyer and THEY HAVE STILL KEPT MY 40 QUID!!

I am fucking beyond fuming, they take the piss. i just wanted to vent really. i want to take it higher (dunno how) but they seem just a law unto themselves it seems and do whatever the hell they want.

has anyone had anything similar and got their money back? i realise i should have posted this in ebay but aibu has more traffic

That means you didn't agree to refunding them. You disputed it and eBay decided in their favour.

You still get your fees back though. I'll link it later, off to doc's.

Yanbu. eBay are robbing bastards. I used to buy and sell loads of stuff on there 3/4 years ago, but now I don't touch it with a barge pole. Fees are scandalous and most of the stuff on there is utter shite sold by chancers.

YANBU. Ebay are robbing , and they're getting greedier!

I don't sell on there anymore. I tend to use local, fee-free sites now. Admittedly, it's a smaller audience, but it beats paying through the nose.

ok - well go to live chat or phone or email them and ask for the fvf to be refunded

Ime the process for opening and responding to a case is really long, so how have you missed the deadline? PayPal shoukd pay the buyer via echeque if you don't have a linked bank account which means the buyer has to wait for their cash but the refund is made immediately iyswim. I'm sorry to say it sounds like you were unfamiliar with how eBay and PayPal work. If you email eBay requesting the fvf refund you may be successful.

Go into chat and explain the situation to them. All may not be lost. I've always found them very helpful.

That's weird. I can transfer money from my bank account to my Paypal account and it is there straight away. If you look on the Paypal page, you no longer have to request money via Paypal. You can just set up a transfer with your bank and pay it straight into your Paypal account.

Ebay chat on Ebay that it!

You really cannot blame ebay for not knowing how to use the service!

really ophelia - it took days on end for it to go into paypal. although, funnily enough it debited my bank acc pretty much immediately

will try going on chat

But did you wait for PayPal to have money in before making the refund? Because that would account for the delay. You should have refunded it then PayPal could take as long as they liked, as the refund has been done.

you can't issue a refund if there isn't a credit balance there to refund back - hence the delay. The op would not have been able to have refunded a penny until the transfer from the bank was complete, and this takes a few days to do.

Really? Because I got a refund via e cheque when that happened recently. I got an email from PayPal saying the money was guaranteed on its way so I should return the item. A bit of digging told me it was what happens when there is no PayPal balance and no linked bank account.

probably because your payment hadn't yet cleared, so you had to wait a few days for payment to clear to the seller and then get refunded to you.