to think ebay are ROBBING C**TS - omg i am so f**king ANGRY

[MoodyDidIt]

sold an item for £400

got charged £40 fees (which is a rob in itself IMO)

buyer decided they are unhappy with item

so i agree a refund. to do this, i have to transfer money from my bank to paypal which took 7 days!! this took me outside of ebays (tiny) time frame to resolve the dispute in time to receive a fee refund

so i have refunded the money to the buyer and THEY HAVE STILL KEPT MY 40 QUID!!

I am fucking beyond fuming, they take the piss. i just wanted to vent really. i want to take it higher (dunno how) but they seem just a law unto themselves it seems and do whatever the hell they want.

has anyone had anything similar and got their money back? i realise i should have posted this in ebay but aibu has more traffic

[fergoose]

probably because your payment hadn't yet cleared, so you had to wait a few days for payment to clear to the seller and then get refunded to you.

[ErikNorseman]

Really? Because I got a refund via e cheque when that happened recently. I got an email from PayPal saying the money was guaranteed on its way so I should return the item. A bit of digging told me it was what happens when there is no PayPal balance and no linked bank account.

[fergoose]

you can't issue a refund if there isn't a credit balance there to refund back - hence the delay. The op would not have been able to have refunded a penny until the transfer from the bank was complete, and this takes a few days to do.

[ErikNorseman]

But did you wait for PayPal to have money in before making the refund? Because that would account for the delay. You should have refunded it then PayPal could take as long as they liked, as the refund has been done.

[MoodyDidIt]

really ophelia - it took days on end for it to go into paypal. although, funnily enough it debited my bank acc pretty much immediately

will try going on chat

[PureQuintessence]

You really cannot blame ebay for not knowing how to use the service!

[Whocansay]

Ebay chat on Ebay that it!

[ophelia275]

That's weird. I can transfer money from my bank account to my Paypal account and it is there straight away. If you look on the Paypal page, you no longer have to request money via Paypal. You can just set up a transfer with your bank and pay it straight into your Paypal account.

[Whocansay]

Go into chat and explain the situation to them. All may not be lost. I've always found them very helpful.

[ErikNorseman]

Ime the process for opening and responding to a case is really long, so how have you missed the deadline? PayPal shoukd pay the buyer via echeque if you don't have a linked bank account which means the buyer has to wait for their cash but the refund is made immediately iyswim. I'm sorry to say it sounds like you were unfamiliar with how eBay and PayPal work. If you email eBay requesting the fvf refund you may be successful.

[fergoose]

ok - well go to live chat or phone or email them and ask for the fvf to be refunded

[foreversunny]

YANBU. Ebay are robbing , and they're getting greedier!

I don't sell on there anymore. I tend to use local, fee-free sites now. Admittedly, it's a smaller audience, but it beats paying through the nose.

[Twattybollocks]

Yanbu. eBay are robbing bastards. I used to buy and sell loads of stuff on there 3/4 years ago, but now I don't touch it with a barge pole. Fees are scandalous and most of the stuff on there is utter shite sold by chancers.

[Snowme]

That means you didn't agree to refunding them. You disputed it and eBay decided in their favour.


You still get your fees back though. I'll link it later, off to doc's.

[MoodyDidIt]

aaargh ffs just tried to do that....and it won't let me ...this message came up >>>

You can't cancel this transaction because the buyer opened a case about it in the Resolution Centre, and the case was closed and has been decided in the buyer's favour.
In the future, please resolve cases with your buyers as quickly as possible so that you can get a credit on your final value fee.

CUNTS

[fergoose]

no it makes no difference - a cancellation request is totally separate.

Just click on the link above and get the case opened.

[MoodyDidIt]

the case has been closed anyway now i have refunded the buyer. does that matter?

god its well complicated. i swear they make it deliberately complicated so people just let stuff go :(

[almostanotherday]

Call EBay and speak to them, you can get your fees refunded.

[fergoose]

If the buyer ignores the cancellation request it will close automatically and you will still get your fees back too.

[MoodyDidIt]

As previous poster said, there will still be the option open to you for cancelling the transaction and refunding your fees that way. You'll have to suck it up to the buyer though and send them an apologetic email first, kindly requesting they agree to the cancellation, but if they are still miffed about the whole thing, they can officially decline to cancel, and you will not be refunded your fee

thanks snowme. will try that. i have been co operative with the buyer, so i don't see any reason why they wouldn't agree to that.

[MarmaladeTwatkins]

YANBU

Ebay are arseholes.

I used to sell through them a fair bit (about 20-25 items a month) but it's just not worth it any more. They used to just charge a listing fee and then take a percentage if you sold an item for over a certain price (think it was about £200 as I sold my old Fiat 500 on there for over this and had to pay a % but had never paid anything before) but now they take a chunk whatever price you sell for.

They are greedy twats and I take all of my things to vintage fairs now. I would rather pay an event organiser £15 for a table then keep my earnings than line the pockets of Fleabay. Yes, I know they're a business but they're just getting greedier and greedier.

[catgirl1976]

YANBU

I do not use it anymore for similar reasons

[fergoose]

Moody - you can get your fees back - you have refunded so even if the buyer refuses the cancellation ebay will refund you those fees.

[Snowme]

Did the buyer just email you requesting a refund or did you agree one via either the eBay resolution dispute or the Paypal resolution dispute? Both of those allow plenty of time to process a refund.

For future reference, if your Paypal balance is zero, by linking your debit/credit card/bank account to Paypal, the refund is automatically withdrawn direct from your bank balance, not Paypal balance.


As previous poster said, there will still be the option open to you for cancelling the transaction and refunding your fees that way. You'll have to suck it up to the buyer though and send them an apologetic email first, kindly requesting they agree to the cancellation, but if they are still miffed about the whole thing, they can officially decline to cancel, and you will not be refunded your fee.

Live Chat is quicker than waiting for an email if you want to ask ebaythemselves. Contrary to belief, they do have real people to bots at the end of the live chat line :)