Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Flip

1 2 3 4 5 6

Original poster

My son was trapped in a deflated bouncy castle. AIBU to complain?

146 replies

knackeredmother · 19/01/2013 17:27

I was at a party today with my 2 dc in a leisure centre, bouncy castle in a small enclosed room with door locked so no one could 'escape'. Suddenly realised I'd lost sight of my 3 year old son and then saw the staff were deflating the bouncy castle. I asked if they were sure there was no one left in it and they assured me they'd checked and carried on deflating. I began to panic, I couldn't see my son anywhere, they carried on deflating. Another mum heard a 'gasping noise' and managed to somehow dive in through the back of the now deflated castle and pull out my son. He was struggling to breathe, I think more through fright and after hysterics was ultimately ok.
The staff weren't interested, didn't apologise or ask if he was ok.
I then asked to see the manager at the front desk, she wasn't available and the lady was completely uninterested and said 'well he's ok isn't he?'.
This was quite a big castle, I think an adult would struggle to fight their way out if inside, I shudder to think what would have happened if the other mum hadn't heard him and pulled him out.
Now I realise I should have been watching him but it really only seemed like a few moments that I lost sight of him and I probably wasn't as vigilant as usual knowing the door to the room was locked. So should I complain about this or accept it was my responsibility to have not lost sight of him? Or is it really a non event? My dh thinks so but it really scared me and him.

OP posts:

Margocat · 19/01/2013 17:28

YANBU at all!!

VivaLeBeaver · 19/01/2013 17:29

I'd complain. The manager needs to know so staff can have some retraining and a better procedure put in place. I know it's not rocket science to check the bouncy castle is empty but they obviously need a reminder.

Sirzy · 19/01/2013 17:30

Of course you should complain.

LindyHemming · 19/01/2013 17:31

This reply has been deleted

Message withdrawn at poster's request.

MarshaBrady · 19/01/2013 17:31

God how scary. Your poor things.

Not a non event at all. Yes to a complaint.

MsVestibule · 19/01/2013 17:32

Or is it really a non event? Er no, this is actually a big event! Complain, complain, complain, and I would be taking it up with their Health and Safety officer, then the council's H&S officer if necessary. I'm baffled that nobody else apart from you seems to think that this is a serious problem.

NorthernLurker · 19/01/2013 17:32

They can be really heavy when deflated. I would complain. How hard is it to see a three year old on a bouncy castle? Not very........

Aspiemum2 · 19/01/2013 17:33

Wow that wasn't what I expected when I clicked on this. I can't believe their reaction. This very nearly had a totally different ending and I absolutely think you should complain, at the very least to ensure it doesn't happen again. Must have been so scary for him

MonaLotte · 19/01/2013 17:33

You should have been keeping a closer eye. But they should have checked the castle was empty.
At the end of the day you were both in the wrong. I would still make them aware to make sure the equipment is clear before they deflate it. Plus their reaction was pretty bad at the time too.

Nanny0gg · 19/01/2013 17:33

It sounds like a serious H&S issue. I'd be having a chat with the council who has presumably licensed them as well as the manager.

Rainbowinthesky · 19/01/2013 17:33

I would complain in writing as high up as you can and would write to local paper if they didn't assure you training would be put in place.

HDee · 19/01/2013 17:36

MonaLotte, keep a closer eye in a room with a locked door? Short of never taking her eyes off her child, I don't see what else the OP could have done to prevent this.

bowerbird · 19/01/2013 17:36

It is NOT a non-event. This is a very very serious dereliction of care and breaches every decent H&S rule in the book (you know, the ones that actually make sense?). Definitely contact the manager and if he/she doesn't take it seriously then go above their head. Is it a council leisure centre or private? Either way, there are strict guidelines that should be followed.

Can you imagine if that other mum hadn't heard the noise and acted as she did?

If anything, YABU to even ask this. Your son nearly suffocated and the staff weren't bothered.

OddBoots · 19/01/2013 17:39

Absolutely complain. We use a bouncy castle at work and the policy is not to deflate it until all children have left the room/cordoned area, never mind just the castle.

BanghamTheDirtyScone · 19/01/2013 17:40

Terrible, really awful - the next child they don#t notice might not be so lucky.

I am really sorry this happened. Please please complain, on behalf of every parent who will let their children use this thing in future.

Doyouthinktheysaurus · 19/01/2013 17:40

That is very serious!

It's nonsense IMO to say you should have been keeping a closer eye on him! In a locked room with play equipment, a 3 year old may be darting from one thing to another....you can't keep your eyes n them every minute.

The staff are at fault and it needs to be taken seriously. If they don't review their procedures, next time could be even worse!

BanghamTheDirtyScone · 19/01/2013 17:41

Yes quite, any ofthe children could have run onto/into it while itwas being deflated.

Totally negligent of them. Totally.

Rosa · 19/01/2013 17:41

Even the small ones are heavy ..I have hired some and they take more than one perosn to pull. The canvas obiously does not breathe your son was being folded up in a giant plastic bag. I would complain but time not just to the company but to whoever possible -imagine if they do it again.....

catgirl1976 · 19/01/2013 17:41

Complain

He's 3 poor little mite

That was dangerous :(

Cherriesarelovely · 19/01/2013 17:43

You must complain, that is really terrible. What a scarey experience for you both.

flossy101 · 19/01/2013 17:43

I can't believe they started deflating without checking all the children were off. Definitely raise with the manager.

HollyBerryBush · 19/01/2013 17:47

Holy shit - and I never do the 'could have' scenarios - but he could have axphixiated

Sarahplane · 19/01/2013 17:50

Please please complain. That's really dangerous. your poor son. They should have checked no lids were around before they started deflating it, and especially when you told them your son was missing. If they weren't even bothered by nearly suffocating a child then it doesn't sound like they've learnt from this so could very likely happen again.

Sarahplane · 19/01/2013 17:50

Original poster

knackeredmother · 19/01/2013 18:22

Thanks for the replies, my dh thought I was over reacting, nice to know I'm not. When I left I asked for the manager to ring me, the lady at the desk said she would mention it to her but didn't ask for my number. I made her take it but haven't heard anything yet. I'll update if I do but I'm definitely going to take it further. It is really frightening what could have happened but its more the non reaction of the staff that's worrying.
It was a centre run by Parkwood Leisure but I can't seem to find an email for 'higher up' just a generic form for individual leisure centres.

OP posts:

Flip

1 2 3 4 5 6