DP is in his second year as a mature student. Technically it's his first year on the course as last year he did a foundation degree so it's most of his peer's first years too. This year he's really struggling to keep his attention on one of his lecturers because there are quite a few twats in his classes who spend the entire time chucking stuff at one another, chatting, ignoring the lecturer, chucking things at other people, etc. Essentially acting like children. The lecturer couldn't give a shit apparently and just continues on regardless, so DP is having to spend loads of extra time on this subject (Maths) which is already a subject that he was having to spend longer on anyway (though actually enjoyed it before, whereas now he's dreading going to lectures because of the other students).
DP says that he has complained to his course leader and head of department on numerous occasions because at the end of the day, whilst they are paying a significant amount to ruin their education at the moment, he is also paying and his education is suffering because of the minority and a lecturer who doesn't care.
Is there anything he can actually do about this? Or is he stuck with them until they either drop out or grow up? I dropped out of uni because of substandard lecturers so understand a little how frustrating it is, but then this is the first chance DP has had to change his life that has actually worked thanks to badly timed misfortune in the past and he's just getting more and more frustrated and I'm left with a defeated, paranoid-he's-going-to-fail grump when I actually manage to get him to put his work down!