xmas tree collector pulled radiator off wall flooded new floor burnt hand etc.

[XmasTreeWreckage]

more what do i do than aibu sorry for unlawful use of aibu any advice plse am panicking about them turning up at 730 in the morning and barging in house want to do their own assessment not go through insurance wont give me inusrance details

also unlawful duplication bcase have already posted in chat here but hoping for more traffic for practical suggestions before I try and sleep! thank you i would say happy new year but it would be through gritted teeth but i do love you all each and every on eof you 9have already had to hit wine to numb bubbling hand pain and whine...

original chat thread here www.mumsnet.com/Talk/_chat/1649491-Christmas-Tree-Collector-yanked-my-radiator-off-the-wall-brand-new-floor-flooded-what-do-I-do-They-dont-want-to-involve-insurers-and-want-to-arrive-at-07-30-tomorrow-for-their-own-assessment-of

Sorry crap one hnaded hunt and peck typing

From their website: "We will... clean up the mess, we recognise that our customers are fundamental to our sustained success. We listen to, understand and strive to deliver what our customers expect. We gratefully accept criticism and go the extra mile to deliver exceptional products and service. We continually look to innovate what and how we do things, so as offer more to our customers. We seek to put our very best effort into everything that we do to create the best possible results for all concerned."

I would quote at them and not accept anything until it's put in writing, that way you can get a quote from a plumber etc before you respond.

thankyou fiary ive been scrutinising their website but didnt see that thats v helpful - will c&p that into an email to them now

Contact your insurance company (who will then claim from them but do all the hassle/negotiaion on your behalf)?

my buildings insurance wont cover fuby or ipad or any onctens i dont even know whether it will cover the new floor ath the moment just looking for details

Take a photo of hand and get a GP to look at it.

Does it include legal advice or anything like that? they still may be able to help you claim?

our buildings insurance is part of our service charge - we have a communal buildings insurance for whole blaock - need to speak to council who are freeholder to find out details but am thinking it wont cover anything like legal advice to entire block - same as having communal heating system - hence beong on ground floor all hot water from 4 floors above came out of my radiator - can anyone see photo of the gap on my profile before i try and post photo of xmas tree?