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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be upset with the flower company who

27 replies

Perhaps · 02/01/2013 13:11

messed up my order to my Parents from us? I ordered a bouquet of flowers with wine and chocs to be sent to them before christmas, flowers and chocs arrived but no wine.

I emailed said company and recieved a call apologising and was told they would send fresh flowers and the wine to arrive Xmas eve, despite my Dad waiting in all day, nothing arrived.

I have emailed twice and had the usual we have your email reply, I have rung them and been on hold for over 30mins each time listening to a constant stream of Micheal Jackson hits Hmm but no one answers.

First Christmas in ages my Parents couldn't be with us, so am fuming and just wanted to vent arrrggghhhhhhh.

Have left yet another message so will see if they reply. Angry

OP posts:
Original poster
Perhaps · 02/01/2013 13:16

If I hear nothing today, I will name and shame Sad

OP posts:
BoysAreLikeDogs · 02/01/2013 13:19

pffffffffffffft name and shame anyway

Fakebook · 02/01/2013 13:21

Interflora?

Original poster
Perhaps · 02/01/2013 13:23

No, Prestige Flowers, I even left a comment on the companys facebook page, surprise surprise it was deleted.

OP posts:
noisytoys · 02/01/2013 13:24

Call from a different number to be sure they aren't ignoring the call? It's shocking customer service Hmm

MrsMushroom · 02/01/2013 13:25

Go back and ask on their FB page why they deleted your comment and ask when you will be compensated.

InLoveWithDavidTennant · 02/01/2013 13:26

Shock they deleted it? keep posting on there until you personally speak to someone and get things sorted

MrsMushroom · 02/01/2013 13:28

Also you could PM them on FB to give them a chance...mention that you;ve let MN know all about them.

timidviper · 02/01/2013 13:28

Appalling service. I always say even the companies make mistaked sometimes but it is how a company deals with those mistakes that show how good or otherwise they are. This company are clearly rubbish!

Keep at them OP! In future find a florist, local to your parents, who you can order with directly.

DozyDuck · 02/01/2013 13:30

Really just deleted it?? Angry

Original poster
Perhaps · 02/01/2013 13:32

Just tried from my mobile, same old Micheal Jackson.

OP posts:
Original poster
Perhaps · 02/01/2013 13:33

Thanks all, will keep going, I am not going to let it drop, tis the principle now.

OP posts:
DozyDuck · 02/01/2013 13:35

If it isn't resolved can you get a lot of friends to post on fb wall or something? Less likely to ignore a lot of comments

NaturalBaby · 02/01/2013 13:35

The FB page is very 'edited' compared to other company pages I visit.

What would happen if we all post on their FB page demanding to know why unhappy customers are being ignored?!

How did you pay? Could you get your money back for 'goods not received'? (shot in the dark!)

Original poster
Perhaps · 02/01/2013 13:37

Good point NaturalBaby I paid by credit card.

OP posts:
Vagaceratops · 02/01/2013 13:39

post a bad review here

Although there seem to be plenty already :(

Original poster
Perhaps · 02/01/2013 14:00

Have to pop out but thanks for that link Vagaceratops, will post a review later, I will update you all if I ever get this sorted.

OP posts:
CommunistLegoBloc · 02/01/2013 14:04

One of the reviews says that according to Trading Standards they are shut down as of December 2012?
here

Original poster
Perhaps · 03/01/2013 09:47

They are still trading and taking money, they have removed all the posts I made on the facebook page, and then barred me from commenting. Managed to get a comment on just now under my maiden name, but doubt it will last long.

OP posts:
Original poster
Perhaps · 03/01/2013 09:49

Just found this Blog

OP posts:
Original poster
Perhaps · 03/01/2013 10:02

Yep deleted and barred under maiden name no, watchdog emailed!

OP posts:
Original poster
Perhaps · 03/01/2013 10:02

*now

OP posts:
DozyDuck · 03/01/2013 10:35

I think we all should post on. Would you mind OP?

Original poster
Perhaps · 03/01/2013 10:50

You go for it, but your comments wont last long.....thank you!

OP posts:
Original poster
Perhaps · 03/01/2013 10:55

They say

"Prestige Flowers We have a dedicated customer services team who will help you with any issues that you may have so please ring, email or contact us via live online support and we will happily help. This facebook page does not deal with customer services. Happy new year
26 minutes ago"

But they won't reply to emails, ignore phone calls and live help pffffffft.

OP posts: