I made a mistake with the order and forgot to request express delivery. We won't get the items in time for Christmas.
You can't change the order online or via email, but have to call their hotline which I tried and was on hold but it stopped at 7pm.
I'm not spending all day tomorrow on the telephone and I do not want to risk a miscommunication so:
I'm ordering everything again (not too expensive thankfully) and when the first order turns up eventually, I'll take it back to the shop.