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AIBU?

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Original poster

To expect an apology -or acknowledgement at least -from Tesco

92 replies

KellyMarieTunstall · 25/11/2012 16:57

I was in our local Tesco superstore yesterday afternoon.

Naturally it was thronged but there were lots of staff milling around answering questions etc.

I went to look at the Kindles as I might get one for Christmas.I was horrified to find hard core gay porn movie playing on one of the Kindle Fires. This was on the main display on the main aisle not on the smaller on in the side aisle. I have never seen gay porn before and felt really shocked to my core.Really shaky if you know what I mean.

Not wanting to leave the machine unattended, I tried to get the attention of one of the milling staff but they were too wrapped up in a deep conversation with a customer about phones and I felt deliberately didn't catch my eye .I then hot footed it to the customer services but it was several deep with people returning items etc.

I actually hopped from foot to foot in agitation as I fully expected some young teenager to have discovered the movie by now as it was so accessible.

Finally I got a young female staff member to follow me to the kindles .She was also really shocked and ran to get another staff member.He shrugged and told her to just turn it off.She ran back and yanked the machine from its moorings( the alarm didnt even go off !) and took it away.

I was sort of shadowing her to make sure steps were taken but she nor the man acknowledged me at all .

AIBU to ask Tesco for an apology and undertaking that this sort of thing will not happen again. I am going cold with the thought that on almost any other Saturday it could have so easily have been DD (12) seeing that movie.Sad

I was, and still am, pretty shocked. Please dont tell me I should accept gay porn as a normal part of a Saturday afternoon shopping experience.

OP posts:
RooneyMara · 25/11/2012 17:17

Wow, pile in on the OP Hmm

what's going on?

funkybuddah · 25/11/2012 17:19

I work with mobiles and every night we clense display phones of all data but we cannot help what is put on them via bluetooth etc during the day, if anything like that was discovered it would of course be removed immediatly.

It could be that the staff didnt know how to deal with it if they arent always in that area.

I dont really know what else you expect them to do other than remove the content?

Apologsing is admitting it is their fault, which I highly doubt

Original poster
KellyMarieTunstall · 25/11/2012 17:20

Okay .I accept that they did what they could to minimise the damage and removed the machine from the display.

What they didn't do was acknowledge that I as a customer was affected by the experience. And no, I am not a Nun .I am a quiet living person who does not seek out this sort of thing and I was shocked.

Im bemused that the thought of writing for an apology is in some way funny though.

OP posts:
FermezLaBouche · 25/11/2012 17:21

Rooney, I don't think anyone's disputing the OP's right to be offended and very pissed off that children could have seen it. But what does she actually want to happen? What more could Tesco have done? All she can do is hope they take steps to ensure it doesn't happen again.

MummysHappyPills · 25/11/2012 17:21

I would have found this quite funny tbh! Although of course I would have dismayed if dd had seen ANY type of porn so yes they were right to remove it quickly. But of course it was not put on there by the store, it would have been a customer playing a joke.

I have seen gay porn before and it was no worse than hardcore straight porn tbh, neither are my thing, but meh...

MrsBW · 25/11/2012 17:22

I'm not sure an apology is reasonable... Honestly, what more can they do to stop a customer doing this? Hire a member of staff full time to keep a check on them all? (In fact, more than one member of staff to cover all opening hours, holidays etc?)

You are within your rights to ask how this happened and what they can do to stop it happening again.

RooneyMara · 25/11/2012 17:22

Fermez, the comments about bridges and compensation and being dramatic strike me as really unnecessary.

GhostShip · 25/11/2012 17:22

What will an apology do, you already know they did what they should have done and stopped it. I agree with the other poster, I think you want compo.

FermezLaBouche · 25/11/2012 17:22

xpost.
Kelly, there's nothing Tesco can do to make you "unsee" it, iykwim. Just forget about it.

FeckOffCup · 25/11/2012 17:23

You brought it to their attention, they removed it, yes it shouldn't have been able to happen but hopefully they will now have changed their security settings on the displays so it can't happen again, someone made a mistake as we all do sometimes. If you want a written apology then write to them with your concerns about how it was allowed to happen but honestly I think you are being very overdramatic about the whole thing.

Sirzy · 25/11/2012 17:23

Do you want them to offer you counselling or something?

GhostShip · 25/11/2012 17:23

And porn is porn. Doesn't matter if its gay.

RooneyMara · 25/11/2012 17:24

Oh another one about 'compo'

bit of an assumption to make, no? Crikey. Not everyone is some Jeremy Kyle reject just because they feel something is wrong and want it acknowledged.

FermezLaBouche · 25/11/2012 17:24

The bridge comment was unnecessary, yes. But the compo -one's probably not too far from the mark--

altinkum · 25/11/2012 17:26

This reply has been deleted

Message withdrawn at poster's request.

RooneyMara · 25/11/2012 17:26

Really? Do you really think that's what she wants?

I totally understand where she's coming from and compensation would be the last thing from my mind - I'd just want someone to explain how it got there, and say they were sorry, not just bugger off with the kindle and ignore me.

Compensation would be ridiculous and to suggest OP is after it is just a giant leap, and makes people look a bit silly tbh...it's such a stereotype.

GhostShip · 25/11/2012 17:28

Rooney - sadly it's a common thing, and I don't think I'm wrong in this case either. I'm sure the OP is expectant of vouchers or something by way of an apology :)

MurderOfGoths · 25/11/2012 17:28

"What they didn't do was acknowledge that I as a customer was affected by the experience."

What exactly did you want them to do? Apologise for something they didn't do??

altinkum · 25/11/2012 17:30

This reply has been deleted

Message withdrawn at poster's request.

Narked · 25/11/2012 17:33

Why didn't you turn it off?

RooneyMara · 25/11/2012 17:33

Wht are you basingthat assumption on though Ghostship? I mean I'm just imagining I'd written the OP - which makes NO mention of compensation - and if someone suggested that was my motive I'd be massively offended.

MrsBW · 25/11/2012 17:34

Altinkum - Tesco don't have 'search engines'. If the Kindle was on their corporate network fair enough. But it won't have been - if it was, you wouldn't have been able to get to porn, gay or not. I know - i'm an IT Manager for a major UK retailer responsible for things like this. We don't allow kindles (and other things) on our corporate metworks beause a. customers might introduce a virus and b. ... they might go to a porn site then walk away!!! Customers cannot put anything onto Tesco's corporate network because they don't have the network key.

It will have been on a public wifi hotspot, like BT Openzone. It's the network provider you should take it up with....

MrsBW · 25/11/2012 17:34

Networks, not metworks :).

GhostShip · 25/11/2012 17:35

Rooney - if you want to be naive and think that people don't complain for compo, then be so. But I'm not.

SoupDragon · 25/11/2012 17:35

You spotted it, you reported it, they removed it. What is the problem?

How were you "affected' by it? The few seconds it would have taken to spot it may leave you feeling shocked but affected by it? Really?