I am furious with Currys and really don't think I'm being unreasonable!
My chest freezer died Wednesday 7th Nov - one of these things, had had it a few years.
So I went to Currys to buy a new one. It was to be delivered on Saturday 10th Nov - It came when expected but it was damaged (it had a big dent on the front and was filthy). Ok, again one of these things.
Got in touch with Currys, several frustrating phone calls later, I would have to phone back on Monday as the freezer manufacturer is closed at the weekends and as the freezer comes direct from the manufacturer Currys need to get a returns number from them before we can do anything.
Monday comes - Phone Currys get it sorted for damaged freezer to be collected and new freezer to be delivered on Weds 14th Nov.
Wednesday comes - New freezer comes and this one has a bigger dent on it, the coil has also come through the back panel of the freezer and it is completely filthy too.
Phone Currys again - another frustrating phone call - but arrange for damaged freezer to be collected and another new one to be delivered on Fri 16th Nov.
Friday comes - New freezer delivered - This one is clean and no dents! But the bloody front electrical panel is hanging off and no it won't simply clip back in!!!
I now have to wait till Monday as the freezer manufacturer is closed at the weekend and we can't get a returns number till they open so can't organise anything.
I am furious with Currys. All I want is for a new freezer that isn't damaged or bloody filthy and works. I have had to wait in for days for damaged freezers to arrive and all I've had from them is that they have refunded my original delivery fee.
I've also had to arrange for my Dad to come up twice to move the freezer to get the serial number off the back of it (I can't do it as I have arthritis and am on crutches) so that we can get a returns number from the manufacturer.
I don't suppose anyone has an email address for someone really high up in Currys to help sort this do they?