I stayed at what I thought was a chain hotel 2 weeks ago for a friends wedding. It is actually a franchise. The room smelled of wet dog/ sweaty feet and was freezing. Both fairly easy to remedy but this didn't happen and the manager was rude and obnoxious.
I complained to customer services and got a response from said manager- it didn't address my complaints and stated I had checked in 4 hours before I complained. I was actually still
in a nearby spa at the supposed time of check-in (not that I think there should be a time limit for raising issues!).
I have taken my complaint further but wondered if I would be reasonable in asking them to remove or at least change the lie?
I am so cross that such simple issues have escalated because of one member of staff.