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to have been upset and now angry at this?

9 replies

TheArmadillo · 05/09/2012 18:32

I bought an item on amazon through a marketplace seller. Have done this before (though not this seller) with no problems. Item was under £10 and was a business rather than small private seller. Reviews fine Hmm

Said 3-5 days delivery. Item was apparently dispatched day after I ordered. I say 'apparently' because it claimed it was dispatched to royal mail on a sunday, when as far as I am aware royal mail do not collect, even as couriers on a sunday. The item took 13 days to arrive. I emailed seller after 11 to ask where item was. I did not get a reply. Eventually item arrived. I got email from amazon to rate seller. Funnily enough I gave a bad review, saying item was fine when arrived but took nearly 2 weeks and seller did not respond to email.

So I've had a phonecall (my mobile number is on the amazon account) from the seller saying they responded to my email and have something to prove it was received (the only thing I know that does this is a read receipt and considering I didn't receive it let alone read it I don't know how they can have 'proof'). Asking me whether I was looking for compensation Hmm and wanting me to remove/edit the review. They put a hell of a lot of pressure on me, essentially saying I was lying until I deleted the review to make them go away. I have had missed calls from this number but didn't recognise it so didn't try to call back.

This type of pressure doesn't usually work on me and I don't usually give a crap but this really upset me at the time and now I'm just really angry at them. And amazon for giving them my phone number tbh. I have emailed amazon with a complaint but not naming the company as I don't want to receive further phone calls from them. I don't know if they'll be able to work it out anyway.

I will say though if you have an amazon account I would not have your phone number on it if you are buying from marketplace sellers. I have removed mine now. Waiting to see what amazon says but really cross with this. Makes the reviewing system pointless if sellers will just harass you to remove bad reviews.

OP posts:
puds11 · 05/09/2012 18:38

I don't understand why you would put your phone number on your amazon account. Surely they email everything?

I wouldn't remove the comment.

ihearsounds · 05/09/2012 18:40

I would edit the comment, adding that the seller might only have decent ratings because of harassment after leaving comments they don't like.

alphabite · 05/09/2012 18:41

Why did you delete it? No way I would have done. You should have just Hung up on him. He had no right to ring you.

mysteryfairy · 05/09/2012 18:42

I had a similar experience of a business seller ringing and asking me to remove an amazon review. I agreed on the phone that I would remove it but it's still there. Like you I was taken aback to be rung though and hope they don't ring again.

If you don't like that contact can I suggest never leaving a negative on eBay. I have left my only ever negative recently and the abuse I have received from the seller is unbelievable. She even sent a feedback revision request full of abuse and calling me a liar - obviously not skilled in diplomacy or influencing anyone!

AGoldenOrange · 05/09/2012 18:43

I would also edit the feedback with the harassment

fuzzywuzzy · 05/09/2012 18:43

you can claim thro amazon, I have done this before and got a refund.

Put a review back on if you can bear to and if you get threatening phone calls report them to amazon and the police for harrassment.

TheArmadillo · 05/09/2012 18:45

I have no recollection of ever putting my phone number on my amazon account but it is there so I can't tell you why I did. I don't usually give my mobile number to anyone. I only realised it was there when I received a phone call.

I removed it because he put me under a lot of pressure and I cracked. I don't want to put up another to review because I don't want them to start phoning me again.

OP posts:
brass · 05/09/2012 18:57

name and shame!

ZeldaUpNorth · 05/09/2012 19:01

Who delivered the parcel? To me it sounds like they'd forgotten to send it then when you sent the email, remembered and sent it out asap. (what postage was on it? Date stamped?)

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