In June I got a ten pounds a month (capped hurrah) mobile from TESCO arsing mobile for my 14 year old DS,
He was very happy, but after about a week the touch screen stopped working. We sent it back to TESCO be repaired, and everything went horribly wrong.
We got a note through the door a few days later to say someone had tried to deliver a parcel, our address, completely wrong name. I went to the parcel office and explained I was expecting a repaired mobile, and asked if the packet was from Tesco, They said yes it was, but of course they couldn't let me have it because it wasn't in my name.
I rang TESCO sodding mobile, who said looked into it and said oooooh yes, we did send the phone to your address but someone has sent it to a Dominic Callaghan, not you. They didn't apologise, and acted as if it was a weird act of God, and said they didn't know why anyone would have used that name and not mine.
They said they would repair the phone, and send it out to me (right name) in seven days.
Seven days later, no phone. I waited a bit longer to see if it would turn up.
(Apparently TESCO frigging mobile sent it out AGAIN to the wrong name, right address, and it was sent back to the Royal Mail, an they are still holding it. It never even reached me, I never even got a note through the door to say they had tried to deliver it. I only found this out this evening).
Anyway, now it's July. I called TESCO cunting mobile again, and got Josh, who was very truculent and he said they had no record of the mobile number I had given him. I went and checked, it was the number of my son's (much missed and now a distant memory)mobile phone. He still said there was no record of that number and they had a different one for my son that I had never heard of.
I got annoyed. He said he would get onto the repair centre and call me in an hour. He didn't.
Now it's evening time. I have been hanging on to TESCO shitting mobile for 48 minutes precisely. They still say that they haven't heard of the number I gave them, they have a different number for my son's mobile, and they have no record of any previous conversations with me, and they don't know why they keep sending mobile phones to my address in the name of Dominic Callaghan.
The person I have been talking to is going to try and make sure they send it out addressed to the right person this time. It won't be until the middle of next week that it can be sent out to me because it is still being held by the Royal Mail. I am of course still paying for this and I have no faith in their ability to address anything properly.
If you've got this far and aren't asleep, well done.
Am I unreasonable to be ranting and raving?