We get our milk delivered. It is great. No problem with the delivery. All hunky dory. But today I wanted to change our regular order slightly. I wanted one of the 28 pints of milk we get delivered each week to change from full fat to semi-skimmed. That's it. A teeny-tiny change. A smidgeon. A bare flicker of the eyelids in the grand scheme of milk ordering.
So......fast forward half an hour (twenty minutes of banging my head against a brick wall on the milkandmore website - possibly the crappiest, least user-friendly website I've ever used - and 15 minutes in conversation with "customer services") I find I can exchange my one pint of milk for another, but only if I pay them £104 pounds first. Oh, and call them again in a few days to remind them that my order needs to be changed. If I was a new customer, I could understand them wanting some guarantee that they were going to get paid, but we've been using them for about 5 years and we have a direct debit all set up which always clears the bill. Just dreadful. Am thinking of very snotty letter to CEO and am girding loins for call back from manager.
Hmmph. Feeling better now.