to have sent a snotty email to this holiday park?

[TheSpokenNerd]

I rang a holiday park to enquire about accomodation today. It's a place where you camp or hire a "Luxury holiday home"...it had very good reviews from my sister...indoor pool, ovely countryside etc. I looked on the site to see the tarriffs and there were none....odd I thought...maybe they'rea bit old fahioned or are doing up the site...so I phoned them up.

The woman who answered my call ran through the types of accomodation at lightening speed and I said "Sorry...could you repeat that please as I didn't quite catch it.."

She sighed and said "we no longer hire the holiday homes, it's just camping now unless you have bought one of our statics"

Oh I said...what are the prices for camping please?

She sihed again and sad "It VARIES according to the amount of people and the ages of children"

So I said "Is there a list on the site anywhere."

"Yes."

"Oh I can't see it anywhere." (very conversational and normal tone)
.
Well it IS THERE!

So I lost my patience then and said "Well I tell you what, I'll just book somewhere else because your phone manner is shocking..goodbye."

ALL said in a polite tone.

I put the phone down and SHE RANG ME BACK rght away and said " just wanted to tel you that it is very rude to put the phone down...

And I said "How dare you call me back to harrass me! Don't call me again I am going to email and complain.

WIBU then? Honestly? my tone all the way through wasconversational and normal...I was polite but could not see the prices anywhere! I have wrtten an email suggesting they retrain their staff.

Regardless as to whether or not the tariff is easy to find - that is not the issue.

No one in customer service should by their tone or attutude be rude to a customer however daft they think the question is. Its called being professional.

I have pointed out the bleeding obvious many times in customer service jobs, so even if the info is there plain as day - as some posts are saying - then the phone person's job is to politely guide you to it or just give it to you themselves.

Queenofcake X post. Yes, exactly.

"imnotmymum no...not sure where you got that from." Sorry I though she called you back and then again and blocked your phone line ? I was shocked she was calling you back sorry if I read the whole thing wrong ??

Well if I'm ever in that neck of the woods I know where I won't be staying. I'll keep my block booking in Bates Motel before I'd dare ring Janice, thanks.

Not good telephone manner, but that alone will be it's own reward if it loses them future business. I hate this vindictive use of TripAdvisor and naming and shaming.

It was just a bad morning on the phone, not bed bugs, food poisoning and them ripping you off and then swearing at you.

I don't agree- I wouldn't want to waste my time on a company that doesn't respect potential customers enough to train their staff adequately. If they had offered an apology then I would agree that a harsh Trip Advisor comment would be unfair, but in this instance it's entirely deserved.

It's not vindictive to report bad service. That's what these sites are for. I don't think the OP would go on TripAdvisor and write something unnecessarily vicious; she doesn't need to, after all ? the treatment she got speaks for itself.

I agree that bed bugs, food poisoning etc should be reported on sites like TripAdvisor, but a bad phone call is bad service too and belongs there just as much as 'larger' issues.

I don't think that writing a review on TripAdvisor would be vindictive.
The OP reported the incident to the company and gave them the chance to address the issue.
They dismissed that chance.

If you click on the luxury holiday homes there are no prices ( think Janice said they no longer hire those out) It does say please contact us for further information.
Its only when you click on caravan park that you can see the prices.
She sounds rude and I for one wouldn't stay there.
I think you should review trip advisor as your complaint wasn't treated seriously.

It was a confusing site MissSleeping...I don't take away from them though that my own sister told me it was lovely there... and they had no problems at all.

She said it was well run and very clean and the shops there are gorgeous. I'm not an unfair person...her review was so good that I feel to do them down on Trip Advisor would be mean.

You could say that you thought about staying with them because you'd had glowing recommendations from real-life visitors, but you don't know and will never find out just how nice it may be because of the appalling service you received when you tried to enquire.

I don't think that's unfair.

If that's how they deal with an enquiry, imagine how they'd deal with an actual complaint? Probably send Janice round to bang on your door and sort you out.

That in itself is a good reason to warn people not to stay there.

"I'm not an unfair person...her review was so good that I feel to do them down on Trip Advisor would be mean."

Somehow I don't think Janice would worry about this.

I know Ivana.....I just outed them here because I knew the thread would ggo down the "Oh go on...tell us!" route and I hate teases.

The chalets DO look ovely..apparently people have bought them up though. Maybe that's why service is going downhill or something?

If it was just the rude and unprofessional first phone call then reporting on Trip Advisor might be a bit much.

The fact that she rang you back to tell you off for hanging up and then later rang again and kept your phone tied up for ten minutes out of spite means that you would be entirely within your rights to give them a bad review on the site, especially if you follow LadyClarice's suggestions for fairness.

Janice sounds as mad as a rabid badger and I wouldn't want her to be loose on my campsite.

What if you had had an emergency in those ten minutes that meant you needed to dial 999? Or someone was urgently tried to call you because something had happened to a relative etc? What she did had the potential for serious consequences and she's lucky that the odds of something happening that meant you needed your phone urgently while she behaved in such a deranged way were small.

When I read this type of post, I always wonder how the person the OP was refering to might start a post here.

I know it is MN convention to accept an OP's account of a story, but as a parent I cannot help remember the simplistic, but very wise adage: 'there are two sides to every argument

'mad as a rabid badger'

Lol @ 'Janice sounds as mad as a rabid badger'. Hahahahahaha!

I will avoid it like the plague. Is the owners name Norman? psycho

Will add to my list of not to go to campsites! I hate rudeness, I also hate petty companies that won't take a complaint seriously! How awful of them.