It is very variable. Busy people also don't have time to listen.
For example, when DS1 was admitted (fractured femur) and was put into traction, I told the staff, clearly not forcefully enough, that he had very sensitive, atopic skin, and the sticking plaster they were using to attach him to the frame would be very likely to cause break down. They ignored me. And were then TERRIBLY surprised that his skin was broken down with open sores 12 hours later. So to add to the discomfort of a baby with a broken limb, he had open wounds - in a hospital with rife MRSA. They weren't being unkind, they weren't rude, they just did not have time to consider other options.
And another nurse, doing his legs one day, bandaged them ineffectively (moaning that he should be in sticking plaster) so that he actually fell from the frame (if you've never seen a baby in traction - they literally tie both legs up to a frame, bum off the bed. It looks medieval.) I caught him, but it obviously caused him additional pain.
But the student nurse, who obviously had more time, was wonderful with him. A couple of the Sisters were also great and had a fantastic rapport with parents. The doctors were appalling (accusations of abuse, and one stalked onto the ward and said "Where's this femur, then?" followed by patronising, innaccurate information. I admit, I lost the head somewhat at that. The next doctor to come said "Where's this irate parent?"
)
It's the trapped feeling, too. And you are so exposed, even in a private room, there's no actual privacy. Obviously, with DS1 being in traction, BFing was tricky to say the least. Made trickier yet by people popping in and out for one reason or another. Yes, they knock, but they don't wait for an answer!
Anyway, there's a mix of good and bad, as everywhere - but when you're long stay on a ward, confined to a small, sweltering room, without hot food, no adult company, TV that is switched off at 9pm, no internet in those days, ANTS in the room, frantic with worry about the poorly child and the other children at home, and unutterably exhausted... it adds up to being a little bit sensitive! It took me a very long time to get over that month - mrsDV I just don't know how you did it for years 