To think I should be able to get through to my mobile phone customer services for them to resolve my issue!

[KellyElly]

I don't mind waiting for ten even twenty minutes, but minimum 45 minutes! That's just a crazy waiting time. It's been like this every time I've tried all day

Why not try emailing them instead from their website? Will take a couple of days longer but its less stressful...

I'll give that a try.