Grrrrrrrrr
Purchased Bosch dryer in Sept 2010
Spent over £700 as we are high users and I wanted to be as economical as possible and wanted a good brand.
In 2012 we had to call out the repairman several times. Heater stopped working and then stopped altogether.
Christmas/New Year 2011 and it breaks down again. Call first thing in jan to get repairman out, two week wait.
Six visits since this time and problem still not sorted.
Usually fix it then one load in and it breaks again, then another week before a repairman can come out!!!
One time they arrived with pre ordered part which was broken, another two week wait!!!!
This Monday out again. Requested different serviceman, though different person might actually get to the bottom of it.
He shows up. Tells us warranty has expired, will not work on machine unless we pay another £99. My partner sends him away.
We have a five year warranty.
I phone John Lewis customer service and tell them the story, they are horrified. One hour later I was told they are replacing the machine and will confirm details with me following day.
No phone call.
Call today, NO record of Mondays conversation and cannot locate the 'Hannah' that I dealt with on Monday. They are now telling me they are not replacing the machine and will send another repairman.
It has been two months since I have had a working dryer, we cannot dry in the house as we work from home so I have been using an expensive laundromat to keep on top of the drying, about £15 a week.
I was super impressed on Monday with John Lewis, now I am disgusted with them.
I just want a very expensive dryer to do it's job. To make matters worse I am waiting for repair company (Bosch) to cell me to book the next repair, which they have not done.
Grrrrrr to poor customer service John Lewis!!