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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

to give an Ebayer negative feedback for...

67 replies

Jojay · 13/11/2011 13:18

... cancelling the transaction after the auction had ended?

I bid on and won a cotbed. It was pick up only so I immediately emailed to ask their address and arrange a convenient time to collect it. I din't pay via paypal because they wanted cash on collection.

I heard nothing from then for a day, then got an automated email from Ebay saying the transaction had been cancelled.

I contacted the seller who replied that their SIL had announced she was pg so they were giving the cot to her.

But the auction had already ended. I'm not too impressed!

OP posts:
pigletmania · 13/11/2011 13:23

YANBU it is a binding contract, they should have honoured it! I would give negative feedback, they cannot do things like that.

cheesesarnie · 13/11/2011 13:23

can you leave feedback if its cancelled?
i had this the other day after i won an ipod touch for dd.not impressed!surely its a contract on both sides.they will sell,buyer will pay?

squeakytoy · 13/11/2011 13:23

Unprofessional, but no money was lost. I would be tempted to leave a neutral rather than a negative.

As an aside, a seller should never accept paypal payment for a collection item, so she was doing the right thing there.

GoForthAndSwivel · 13/11/2011 13:25

Yes, give negative feedback. If they are going to mess people around, they shouldn't be using eBay in the first place. But, it is also a common occurence for people to be useless and if I ever bid on something, I don't expect alot until it arrives. I've been stung before, bought an item that the seller claimed to have sent but I never received then heard nothing from them again. They blatantly never sent it and I got my money back eventually.

YANBU, but be more wary of individual sellers in future.

proudfoot · 13/11/2011 13:35

YANBU. I would give a negative.

kdiddy · 13/11/2011 13:36

I bet you'd have got negative feedback if you'd changed your mind after it had ended, so why should it be any different for the seller?

The feedback builds a picture of someone's reliability, so if I was considering buying off her in the future I'd want to know about it although given the circumstances it might not put me off.

TalkinPeace2 · 13/11/2011 13:38

definite neg
if they wanted to pull it they should have done so before the auction ended

FabbyChic · 13/11/2011 13:43

Leave negative feedback saying seller retracted item after auction ended, she could have ended it with more than 24 hours to go.

FabbyChic · 13/11/2011 13:44

Buyers cannot get negative feedback.

FabbyChic · 13/11/2011 13:44

You have to agree to the cancellation so they get their fees back, I wouldnt agree to it.

Birdsgottafly · 13/11/2011 13:51

"You have to agree to the cancellation so they get their fees back, "

Not if it is cash on collection. It is Paypal which asks for permission to cancel.

OP this is a valid reason to give negative feedback. It might have been an item that you were planning as a present in a short space of time and you stopped bidding on others for sale thinking you were winning the auction.

TalkinPeace2 · 13/11/2011 13:53

ebay fvf fees are refunded if its a cancellation
paypoo never got involved

happydotcom · 13/11/2011 13:54

Yes - Give negative feedback. YANBU and that would piss me off too!!!

fruitshootsandheaves · 13/11/2011 13:57

Dh who uses Ebay a lot says you should leave negative feedback and report it to Ebay.

Birdsgottafly · 13/11/2011 13:59

The other party may not have had any fees. This is now the danger when Ebay run 'free insertion' weekends. So negative feedback is needed to warn others that the seller has no quarms about retracting items.

TalkinPeace2 · 13/11/2011 14:02

birdsgottafly
they may not have had insertion fees but they WILL have had FVF fees
I've been on ebay for 11 years and have my own armchair in their advice boards.

bemybebe · 13/11/2011 14:05

"Unprofessional, but no money was lost. I would be tempted to leave a neutral rather than a negative."

No necessarily true. The money lost is equal to what OP will have to pay to replace it minus the original cost (price paid plus the pick up). So if there is another cot at 25GBP more expensive, then this 25GBP is what the OP "lost".

browneyesblue · 13/11/2011 14:06

YANBU - negative feedback will warn other buyers in future.

Birdsgottafly · 13/11/2011 14:06

Talkintopeace-i'm not arueing just saying that the OP's case is what neg feedback is for. I have used Ebay since it started and until controls were tightened had some bad experiences. This is why the feedback sysem is in place and should be used truefully.

ShellyBoobs · 13/11/2011 14:11

FabbyChic Sun 13-Nov-11 13:44:06

Buyers cannot get negative feedback.

Untrue.

halcyondays · 13/11/2011 14:13

Yanbu

ShellyBoobs · 13/11/2011 14:15

Oops, sorry. I read that as 'buyers cannot leave negative feedback.

Obviously FabbyChic is completely correct. Blush

ScaredyDog · 13/11/2011 14:16

It's true Shelly, you can't leave a buyer a negative (ie, a red dot) feedback.

ShellyBoobs · 13/11/2011 14:17

I would leave negative feedback of you can; it might save someone else being messed around.

What's the 'seller's' other feedback like?

pigletmania · 13/11/2011 14:22

If you can give negative feedback please do. Ok you did not loose any money, but the bidding ended, it was a binding contract. The seller did not even message you to let you know, you only found out when you messaged her. They probably knew beforehand, why did they not cancel the listing Hmm. Give negative, because they were unreliable and messed you about.