I have PERSONAL experience, from both sides of the spectrum (as a child in care, and also as a parent) that is horrific. I can explain the basics on here, but not too much detail - or I can be held for breach of court order from the family courts.
I was removed from my mothers care as a 4 year old after her boyfriend raped me. I was not told this. When my father commited suicide when I was 10, I was moved BACK in with my mother. I was then physically abused for a further 4 years with SS denying it and believing my mother. Eventually I was removed from my mothers home by a TEACHER who refused to let me back there - so I was placed in FC.
As I was on the at-risk register when my DD was born (I was only 16yo, you don't get removed from the at-risk register until you are 18yo) my DD automatically went on the at-risk register. I had meetings while I was still pregnant where social workers were saying I should have my baby removed from the hospital - thus never being allowed to look after my own dc. This was despite me having found MYSELF accommodation in a mother and baby unit that was staffed 24 hours a day, 7 days a week. I had to go through court to be allowed a 12 week 'trial' of being allowed to look after my OWN CHILD.
When my DD was 15 months old, my case was put 'on file' as SS had no concerns about my child-rearing abilities. Now, my DD has autism, which was obviously undiagnosed at such a young age. When my HV contacted SS when she was 16mo and complained that my DD was regressing, and she thought I was neglecting her because of the regression - SS INSTANTLY REMOVED MY DD FROM MY CARE. I had to go through family court, have my every movement scrutinised, walk 18 miles a day to get to have a 1 hour Supervised visit with my DD as they had placed her in FC in another town. It took me over a month to get my DD returned to my care, and another 2 and a hlaf years to get a diagnosis of Autism for my DD, which fully explained her regression - not neglect as the HV so casually reported, but AUTISM.
Anyone who tells me that SS do not make 'snap judgements' on situations, and work to their own agenda, is wildly hoodwinked IMO.
FYI - I have a report now from SS after wild accusations from my Ex-P that states that I manage excellently given my 'challenging' situation (lone parent with a disability, caring for 4 dc, two of whom have asd), and that they have NO worries about my parenting abilities.
Doesn't mean that I still don't have a deep mistrust of SS, and their abilities to do the right thing in the right situation. And I disagree with the secrecy of the family courts too - it should be out in the open, and not shut away as it is right now.
I personally would ONLY contact SS if I KNEW, beyond a shadow of a doubt, that the child was at serious risk of harm. If I was concerned about a crying baby etc, I would go and offer a parent that is obviously struggling for whatever reason at that moment some PRACTICAL HELP. Because, sad as it is - SS don't often HAVE the MONEY to offer practical help, so their hands are ted, and their only real options are to either ignore a family facing a crisis and needing support, or to take the children into care. The budget is there for FC, (sort of!) but it just ISN'T there to offer practical support.
Look at how little Respite care families with disabled dc get.