Dad 96, very frail, very poor health. Mum 80. Exhausted carer. I live an hour away and work fulltime.
They rely on their landline for essential things like making hospital appointments, social services issues and to contact people to fix things, as well of course to keep in touch with family and friends.
Three weeks ago, Mum reported interference on the line, and what seemed to be a crossed line. They were promised an engineer would call on the phone at a certain time. No-one called - no surprise.
Problems worsen. Line is intermittently unavailable, or incoming calls go straight to voicemail. Mum says she can't access voicemail though I am not 100% clear this is the case.
They now have no dial tone at all, and nothing has happened with Talk Talk. I have reported the problem and was told they wouldn't speak to me as I am not the account holder ( after keeping me waiting 20 minutes)
Meanwhile a series of mini disasters happens. Their loo breaks. There is a minor insurance issue with the car. This happens when they had intermittent service and incoming calls were somehow lost - the upshot being they had been flushing the loo with pails of water for several days until I intervened and got it sorted. Mum can just about receive and make calls but not retrieve messages - on her ancient pay as you go mobile after some tuition so they are now back in touch with the world -but in a haphazard way.
They have one of those emergency bleeper phone line alarm things and this equipment was checked by the provider on Monday and the engineer was sure this wasn't causing the problem.
Now I need to get this sorted with Talk Talk. I recall a thread on here where a Talk Talk community champion or some other interesting title came on and offered help and a link to some kind of complaints forum. I've been on the website and see there is a 'memembers area' (sic) - which I assume will need account info to register with, which I haven't got tonight. Well they are certainly tools, and can't even spell, let alone run a decent service.
Can anyone link me to that and/or provide any assistance?
How dare they treat my parents like this!