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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To not want to give this man his money back

126 replies

StuntCubble · 14/10/2011 11:42

I sold a buggy today, as seen h was happy with it and paid £200 which was cheap anyway. Twenty minutes later I got a text saying it doesn't fit through their front door and will I take it back.

I explained how to take the wheels off but no he is still saying it won't fit. I've already put the money in one of those pots you have to smash to get the money put of and feel a bit miffed I'm now going to have to smash it to take it out. But have I agreed reluctantly, I would be unreasonable not to take it back wouldn't I?! I still feel annoyed though

OP posts:

LikeABlackFlameCandleBNQ · 14/10/2011 20:26

Item was sold as seen. He seen it, was happy with it, paid for it. If it bothers him that much, he should just sell it on. He might even make more than £200 for it.

If you have agreed to the refund, though, you should comply.

HowlmoaneeChainClanger · 14/10/2011 21:01

I hope you havent refunded him OP. As lots of other people have said, he should have made sure it would fit. I think they have changed their minds, tbh.

Tough luck i'm afraid.

Original poster

StuntCubble · 14/10/2011 21:11

Um ok . Its not his fault about the stupid pot nor is it my fault about his stupid door.

Anyway, I gave him a refund, he unprompted gave £20 for the inconvenience etc. Fair enough I guess, he was very apologetic, I don't actually believe it didn't fit but tbh didn't want the bad feeling iyswim. I feel a bit of a mug tbh but didn't feel strong enough to say no

OP posts:

amy175 · 14/10/2011 21:29

did you check it first?

Original poster

StuntCubble · 14/10/2011 21:34

Yes it was fine. I felt a bit bad taking the money but also felt it wasn't unreasonable to do so?

OP posts:

NellieForbush · 14/10/2011 21:49

Not unreasonable to take the money for your time and inconvenience.

I have to take one wheel off every time I go through the front door. It can be done with 2 sleeping children in the buggy. I knew it wouldn't fit cos I measured the door before I bought it but really wanted the buggy anyway.

Agree he just changed his mind.

SazZaVoom · 14/10/2011 21:52

Has no-one heard of 'sold as seen'

FFS, it is not your fault he is an incompetent buffoon and failed to measure his own door/car boot etc. How on earth is it your fault?

ArtVandelay · 14/10/2011 21:56

Stunt you are sweet. And the man is not a total c* because he bunged you 20?. I think a chopstick and a pair of tweezers will sort the jar situation and - silver lining - when you do sell, you'll have made an extra 20? :) And you were not YANBU...

Jackstini · 14/10/2011 21:56

I think you were very kind sc - it was his responsibility to check if it fitted.
I hope Karma rewards you by someone buying it for more than 200 this time!

frutilla · 14/10/2011 21:59

I would give the money back...you're right to feel annoyed but you're also right to have agreed.

frutilla · 14/10/2011 22:01

Oh, posted too late! I hope you manage to sell the buggy again soon, maybe for more money...

manticlimactic · 14/10/2011 22:10

YABU for paying that price for one of those pots. You can buy them (albeit less shiny, but you're going to break it anyway) in B&M for a fiver

Original poster

StuntCubble · 14/10/2011 22:13

B&M?

I'm glad I gave the money back I would have felt the money was tainted if I hadn't iyswim. I felt like that sketch, can't remember which one now, where handing money over and can't quite let go iyswim?

OP posts:

pictish · 14/10/2011 23:06

I'm glad you gave it back too.
I immediately put myself in the shoes of the buyer you see? I buy most things second hand because we have no money going spare at all....I would be so gutted if I paid £200 for a buggy that wouldn't fit through my front door, and the seller refused to refund. It is exactly the sort of thing that would happen to me!
Of course he should have measured....but we all miss a trick from time to time.

The loss of £200 would make me ill.

SDTGisAnEvilWolefGenius · 14/10/2011 23:14

None of that would excuse you punching someone who didn't want to refund you, pictish - or even threatening to punch them.

GuillotinedMaryLacey · 14/10/2011 23:19

Surely then the onus is on you to make sure what you are buying is suitable for your needs? Even more so if you're buying second hand and don't have the return policy of a shop to fall back on.

pictish · 14/10/2011 23:26

I said I would WANT to - not that I bloody would!

Original poster

StuntCubble · 15/10/2011 07:48

No we have no spare money either Pictish which is why I was reluctant to break the pot I'd put the money in with literally no spare money to replace if.

OP posts:

Hungrydragon · 15/10/2011 08:27

Pictish if you purchased a pram from a major retailer and it would not fit through your front door they would be within their rights to refuse a refund as you had used and therefore soiled the pushchair. They could offer you a reduced refund taking account it had been used as a good will gesture.

I am sorry but I still think the op was very kind, it is a fundamental fact that when you buy a large item you check it will fit in your house before hand.
I assume he wanted the p&t for the doubles option or all terrain option. If he cannot fit it through his front door with the wheels off than he has a very narrow front door which would make it screamingly obvious that nearly all standard prams would fail to fit. They bought on impulse to snatch a bargain and SC has been very kind to bear the brunt for their stupidity.

HauntyMython · 15/10/2011 08:45

You're nicer than me OP - and than lots of other posters.

Bit late now but you really didn't have to refund - even under sale of goods act it was 'satisfactory quality', 'fit for purpose' and, unless you'd put in your ad that it would easily fit through the tiniest of doors, it was also 'as described' - shops don't have to refund when the buyer changes their mind even though they often do.

Anyway - what kind of numpty spends £200 without actually checking the product is right for them?

SDTGisAnEvilWolefGenius · 15/10/2011 10:40

Oh well, pictish, that makes it OK then. [hhmm]

belgo · 17/10/2011 16:38

How many people on this thread measured their doorway before buying a pram?

I agree with pictish; and whilst major retailers are not legally obliged to give a refund, in my experience they do give refunds in the hope that the customer then buys a new item in their shop.

I totally understand how this happens - new parents especially have little concept of how huge modern pushchairs are and how inconvenient they are to move around.

HauntyMython · 17/10/2011 18:14

That's what reviews are for though - a quick search on amazon or whatever usually brings up plenty of opinions, so if one were particularly huge/awkward this would often be pointed out. Once you find out the brand it's not difficult to do a quick bit of research. I wouldn't bother for something really cheap, but £200? I wouldn't ever spend that without being certain.

I do agree that most shops will/should(?) refund but a private 2nd hand seller is totally different. IMO :)

SDTGisAnEvilWolefGenius · 17/10/2011 18:24

I didn't measure my doorway before we bought a second-hand silver cross pram for ds1. Luckily it did fit through the door, but if it hadn't, I wouldn't have gone back to the seller and demanded my money back.

trixymalixy · 17/10/2011 19:54

I didn't check the pram we bought would fit through the door but I did check it would fit in the boot of the car.

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