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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To not want to give this man his money back

126 replies

StuntCubble · 14/10/2011 11:42

I sold a buggy today, as seen h was happy with it and paid £200 which was cheap anyway. Twenty minutes later I got a text saying it doesn't fit through their front door and will I take it back.

I explained how to take the wheels off but no he is still saying it won't fit. I've already put the money in one of those pots you have to smash to get the money put of and feel a bit miffed I'm now going to have to smash it to take it out. But have I agreed reluctantly, I would be unreasonable not to take it back wouldn't I?! I still feel annoyed though

OP posts:

MollyTheMole · 14/10/2011 17:45

Pictish - it is his problem as the buyer unfortunately, second hand goods are generally sold as seen. If I bought a car from someone that broke down the day after Id have no comeback, its the same thing.

OP if it was me Id just reply back to his text stating unfortunately you cannot reimburse him as it was sold as seen.

pictish · 14/10/2011 17:46

It doesn't matter. It's about having some decency ffs.

MollyTheMole · 14/10/2011 17:48

The buggy isnt useless, it works doesnt it?

I think hes the grabby one, expecting a refund. I'd feel for the guy and Id hate to be £200 out of pocket but having to go through the ball ache of finding another buyer? Nah, soz

WhereYouLeftIt · 14/10/2011 17:50

I would not refund him. It was a private sale, sold as seen. But if you do, as patindahat pointed out - there are some trick folk about. Thoroughly check what he tries to give you back. Because maybe the reason he wants to give it back is because he's broken it trying to force it through his doorway.

He could resell it himself.

GuillotinedMaryLacey · 14/10/2011 17:51

It does matter. If the buggy holds a child and moves between A and B without casing damage to anyone then it's not useless.

Inertia · 14/10/2011 17:53

I think you need to check it very carefully in case he has damaged part of the pram trying to squeeze it in.

You should take money off for re-advertising costs as well as the money box.

ChaoticAngelofSamhain · 14/10/2011 17:56

The buggy isn't useless, it simply won't fit through his door. He should take responsibility for his mistake and sell it on himself, instead of expecting the OP to put herself out by having to readvertise and break her pot in order to get the money back.

missnevermind · 14/10/2011 17:58

I still don't understand how he can't get the buggy through the door.
I have a monster old fashioned pram and a small house, no problem whatsoever with doorways.

Call his bluff. Offer to come round and 'show him the trick' of getting it in and out of the house.

WhereYouLeftIt · 14/10/2011 17:58

^"Of course you have to give him his money back! OMG!
If YOU bought a buggy that didn't fit through your front door for £200 you'd take it back!!"^
pictish, she does not have to give him the money back. Even if he had bought it from a shop, where the Sale of Goods Act applies, he would not be entitled to a refund. The buggy is not broken, it is fit for purpose - he has just changed his mind. Even arguing that it does not fit through his door - that would only matter if that condition had been agreed before the sale. When a shop gives you a refund in such circumstances, it is company policy, not the law. Because the shop wants your future custom. The OP will not be selling anything to him again, so it's irrelevant. She is a private seller, not M&S!

Hagofthehighestorder · 14/10/2011 17:59

pictish I hope the next time I buy something secondhand, I buy it from you. You wouldn't want to buy from me however, secondhand is secondhand, you don't always get exactly what you want and tbh, he should have measured the entrance beforehand.
His mistake, unfortunate but not the OP's fault or responsibility.
If you sold a car to someone and they got it home and it didn't fit in their garage would you take it back again? Even a £200 car?

missnevermind · 14/10/2011 18:03

Sorry. Lots of cross posts about damage. If it is a double nobody expects to wheel one through the front door just like that!
If it is a single then their should be no problem about size. And anyway it will still fit through folded.
Did it fit in his car ok?

tyler80 · 14/10/2011 18:05

If someone came to me and said, I really like your buggy but I'm not sure it'll fit through our door, can I buy it try it out and return if it doesn't I'd probably say yes no problem.

If they bought it with no mention I'd be reluctatant to take it back, relist, arrange time for someone else to pick it up etc.

I always buy secondhand stuff with the thought I'll just sell it on if not suitable, I don't see why this man can't do the same?

whoneedssleepanyway · 14/10/2011 18:07

I would be really surprised if a P&T didn't fit through someones front door, they aren't that wide, I have seen people fit them down the gangway on a bus....

If I were you I probably would give the money back but maybe you should hold £10 back or something for inconvenience and having to re-list this etc.

GuillotinedMaryLacey · 14/10/2011 18:07

Yes I was thinking of buying a Range Rover for the afternoon then taking it back to the showroom because it doesn't fit on my driveway.

whoneedssleepanyway · 14/10/2011 18:11

If that was me I would be taking it back because I had forgotten I didn't have a driveway

trixymalixy · 14/10/2011 18:17

Why can't he just fold it?

You shouldn't have to give him his money back, he is being totally ridiculous.

FairhairedandFrustrated · 14/10/2011 18:25

No way!!! Tell him to shove it!

He made the mistake! He can rectify it by selling it on!

Pictish - come join us in the real world, where adults take responsibility for their mistakes and don't expect others to take the fall......

LaurieFairyCake · 14/10/2011 18:32

What a nasty, violent twat you are Pictish.

Threatening to punch people for being legally right.

Gettifer.

KatieMortician · 14/10/2011 18:37

I live in a borrower sized house and you can still fit a double P&T through the very small front door.

GuillotinedMaryLacey · 14/10/2011 19:08

Neither do I whoneedssleepanyway :o

sarahtigh · 14/10/2011 19:22

legally second hand goods only have to be "as described" so unless OP said it would fit in any house anywhere legally she is ok

she is doing him a favour if she takes it back but she should deduct money for pot. if you buy online and covered by distance selling regs which allow you to change mind you have to pay return postage and probably won't get outgoing postage refunded either, however if broken you should get postage both ways refunded

with second hand goods unless stolen or not as described your responsibility ends as soon as money exchanged hands

that is why buying a second hand car privately is risky than buying at garage but also why private sale will be cheaper

what sort of buggy is this that it does not fold down surely it can be folded so you can put in car/bus etc

its like if you buy a sofa and then the delivery people can not get through your door the shop do not have to take it back

I feel sorry for OP if she takes it back as to be readvertised etc it is rarely free so i would think all in offer him £175 to cover pot advertising phone calls hassle etc or tell him to sell on himself if it is such a bargain he might make a profit

IloveJudgeJudy · 14/10/2011 19:27

I wouldn't give him his money back. As all the other posters have said, caveat emptor. He must have researched the buggy if he bought it otherwise he's have bought a cheap old one. I think you should text him back that you won't give him his money back, you sold it to him in good faith. He can sell it on, especially as you said he got it for a good price. Don't give in. Don't give him his money back.

diggingintheribs · 14/10/2011 19:40

Sorry but I think he took it back and his wife didn't like it so they are just making up an excuse

This is a peril of buying second hand

You made a sale in good faith - he took it away - end of.

If he had turned up, measured it and then changed his mind I would have more sympathy

And if he got it for a good price he will probably make a profit

mybrainsthinkingcookyou · 14/10/2011 20:08

I agree the DP has probably kicked off.
I bought a buggy for 100 quid from second-hand shop.
I did have reservations later as did DH because of robustness of wheels and baby kicking off in it. Sometimes you don't notice certain details until you are using the item or looking at it really closely.
But I never dreamt of taking it back - I bought it. I saw it. I paid cash for it.
So my responsibility. Same as stuff i've got off ebay.

ENormaSnob · 14/10/2011 20:20

He should've measured up first.

I wouldn't refund.

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