Just checked and Amazon have got back to me already, put in a claim fiorentina, this what they wrote
We want everyone who visits Amazon.co.uk to have a safe, enjoyable shopping experience. I understand that you are totally disappointed.
I have forwarded your message to our internal team who review seller activities as part of any investigation in possible violations of our policies.
Although for account privacy reasons, we can?t disclose the outcome of any investigation we perform, I?d like to take this opportunity to thank for your vigilance and for highlighting this. Information received from our customers performs a vital role in maintaining the integrity and security of our Marketplace platform.
You can now submit a claim online through your Amazon.co.uk account. You can access the claim form by finding the relevant order in "Your Account" and clicking on the "Contact Seller or File a Claim" button.
Alternatively, once you have read through the guidelines, you can access the claim form by selecting the "Submit a claim" link on the following page:
www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149571
You can track the processing of the claim by following these steps:
- Go to Amazon.co.uk and click "Your Account."
- Click the yellow button "Your Orders".
- Locate your order and click the "Contact Seller or File a Claim" button.
On the resulting page, you'll see the status of your claim.
Guarantee claims generally take from 1-2 weeks to process; you'll receive an e-mail notification when it is complete.
In order to action your claim, we require you to assign your claims against the seller up to the amount of the reimbursement you will receive from us, so that we can attempt to recover the loss from the seller. We may ask you to assist us in the investigation of this matter, including disclosing any relevant receipts, cancelled cheques or other items necessary for pursuing the claim. If you do not agree to these terms, please contact us within 3 days after the date of this email by using the following link:
www.amazon.co.uk/gp/help/contact-us/general-questions.html/
We will then cancel the claim, so you can take the matter up further with the seller.
You may still have to return the item, so we ask you to keep the item until advised otherwise by the seller or by Amazon.co.uk.
I am sorry that you have found this shopping experience disappointing. Even though your purchase was made from a third-party seller, we can see that it may influence your decision to visit our website again. I hope the issue will be resolved shortly.
Thank you for shopping at Amazon.co.uk Marketplace.