My ds is autistic and loves watching dvds when he is at home at the weekends. When the warranty ran out i took out extended warranty. (He is quite clumsy with things) Previously when things have gone wrong D and G have sent out a local company to repair it. (Local office fifteen minutes away)
Fast forward to last night when i went to watch something it wouldnt work. When i rang up D and G they told me to phone a company in Blackpool 
When i rang the company in Blackpool they told me i had to send the dvd player by courier to them!!! I am so angry!!!! I have now taken matters into my own hands. The warranty was for £35 a quarter and it covered an old tv which i dont have any more and a video player which isnt used much either as well as the dvd player. I have now arranged to rent a dvd player for £2.50 for the first six months and then £5 a month. It is a lot less than the warranty. I had great delight in ringing D and G and telling them to cancel my policy!!!