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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Marks and Bastard Spencer have RUINED ds2's birthday

425 replies

Greensleeves · 18/08/2011 15:24

ds2's birthday tomorrow, he's 7

it will be the first birthday dh has ever been away, so I have busted a gut to make it special for him

I ordered something off M&S online which he really, really wants and opted for the extra charge to have it delivered today, in time to be wrapped etc

They said the payment wouldn't go through, there was a problem with the card etc, I put it through over and over again

eventually dh phoned them, from Brazil, and gave all the details over the phone and double-checked with the woman that it had gone through and would still be delivered today, 18th August

so I rang up customer services today to ask if they had an approximate time as I have to take ds1 out to a party later

they said it hadn't gone through and was marked as not paid for

eventually after more schenanigans it turned out that it was because our visa debit card is a co-op bank card - they accept visa debit cards but not visa electron (which ours isn't) - apparently, this woman laughingly told me, the first four digits of the co-op cards are the same as electron cards, so they don't work! nobody asked dh whether it was a co-op card ffs

so the present isn't paid for and won't be arriving after all

I know it sounds trivial but I am SO upset, it has been a tough two weeks without dh here anyway and I really thought I had done a good job of making his birthday lovely Sad

BASTARDS

OP posts:
Tortington · 18/08/2011 17:07

thats not what she did at all - she was proving a point, that to say ;count your blessings my whole family died in a plane crash' is extraordinarily unhelpful and nothing to do with the issue at hand

you can post the most heinus thing you can think of - and i could post back something worse, does that help you?

no.

her kid had a birthday and M&S fucked up if anyone was unreasonable it was the poster telling greeny that her problem was unimportant because someones baby had fingers and toes amputated = i mean for fucks sake?!

EvenLessNarkyPuffin · 18/08/2011 17:08

She was reacting to the (increasing) tendency I've noticed on AIBU to attack the OP for daring to be annoyed or upset with anything below global poverty on the scale of importance. The whole, 'Well if that's all you've got to worry about,' thing. It's happening more often. And it's not just one or two posters, it's 4/5 on the first couple of pages of a thread. The difference is that as aregular she had the confidence to tell people to back off rather than being overwhelmed.

AIBU has always been very straight talking, and you will get strong contrary opinions, but it's rather pointless to trot out 'is that all you have to worry about'. In some cases people need are over-reacting, but suggesting that you can't be upset about your internet shopping being screwed up because there are so many worse things that could happen pretty much means all of us should stop posting now. Your car got clamped, well at least you don't have cancer...

Tortington · 18/08/2011 17:08

swearing does make jesus cry

greeny swearing makes jesus cry, your sons birthday is NOTHING compared to a crying baby jesus

MightyQuim · 18/08/2011 17:08

It's not the swearing I was referring to but the deleted post.

And aside from that. The sky will not fall in if the 7 yo ds even has to have a slightly different present to the one he didn't know he was getting. He may not be spoiled now so lets hope he doesn't pick up on his mums princessy attitude. Nothing's ruined - it's a minor inconvenience that the OP has had to go out.

LineRunner · 18/08/2011 17:08

I once became deranged after Tesco mislaid my Christmas drink order.

HeadfirstForHalos · 18/08/2011 17:08

I agree, there's always someone worse off than you, doesn't mean you can't have your own bloody rants.

Hope you get it OP.

tethersend · 18/08/2011 17:09

So now M&S have ruined his birthday. In the arse.

EvenLessNarkyPuffin · 18/08/2011 17:09

Misery top trumps

coppertop · 18/08/2011 17:09

One of Custy's finest teapots. Organic of course.

Chummybud1 · 18/08/2011 17:10

This happened to me, tried to buy school uniform with a visa electron. It went through and I got confirmation email. Next day got email saying bank had refused payment to try again by following link, did so, again went through, 4 days in a row, as it took a day for them to inform me bank card had not been accepted, I eventually phoned and was told they don't accept electron. My fault really as I assumed they did and never checked payment page for rules. However their loss as I took order of full school uniforms for 3 kids elsewhere

Tortington · 18/08/2011 17:10

mighty quim, you presume so very much in your post its actually tragic

Tortington · 18/08/2011 17:10

well done coppertop, its pretty close

EvenLessNarkyPuffin · 18/08/2011 17:11

'greeny swearing makes jesus cry'

Grin Custardo

QuintessentialShadow · 18/08/2011 17:11

Yeaah. That is how it was.

That is how M&S fucked up ALL my Christmas presents to my uk friends one year. I made several orders, hampers for auntie and wine hampers with chocs for friends, etc. Flowers from my parents to inlaws, etc. Spent a blardy fortune. Only for them to NOT get back to me in time for Christmas to let me know that they did not accept a UK card (hsbc) with an overseas address...... Grrrrrr.

You are totally right, it is not just a fuck up, it is a ROYAL M&S Fucket, with bells and whistles, and stuck in the farking gravy.

Tortington · 18/08/2011 17:11

teapot

LineRunner · 18/08/2011 17:11

MightyQ, But princesses don't talk about birthdays being fucked up the arse.

Do they?

Chummybud1 · 18/08/2011 17:11

I would be so angry if this happened to me so. I think op has every right to be angry that her wee kids is going to wake up on his birthday to no pressie. I mean FFs she is entitled to rant

QuintessentialShadow · 18/08/2011 17:11

Hmm A fucket?

honeymom · 18/08/2011 17:12

But the op didn't post Aibu to make a complaint about the way this has been handled. She over reacted to something that actually is trivial. She was abusive and aggressive in the way she posted. Frankly I can't be bothered to kiss the arse and say oh no poor you your so hard done by when ppl do that. She deliberately posted an inflamitary unclear thread in Aibu. And seriously expected people to not say he was over reacting. ?Grin

Tortington · 18/08/2011 17:13

quintessential - but are you not being princesslike expecting peole to have presents that you ordered? Wink

SaffronCake · 18/08/2011 17:14

It's not good enough at all, you paid for something and it didn't happen, of course that's not good enough. You absolutely should complain and you absolutely should expect some results from that. But to say this has ruined his birthday is more about you then them.

Chill out, laugh about it. Life has taught your son that sometimes things don't go to plan, now you have to teach him how a big boy or girl like Mummy or Daddy or him deals with that. If you're ranting and distraught you're not setting him up for much success in the future. That big world out there is a disappointing place.

Sit him down, talk to him, explain that Mummy and Daddy are going to get him an ace present but sadly the computer at M&S got the ordering muddled up and thought Daddy hadn't paid. So because of the confusion this brilliant present hasn't arived yet, but Mummy and Daddy are going to get it by next thursday (or other date you can't fail to meet) and between now and then you have got him some lovely littler presents and an awesome party- yaaaaaaay.

He'll probably handle it better than you did. Kids are not the fragile wee bubble heads we take them for.

2shoes · 18/08/2011 17:14

Greensleeves hope you manage to get it sorted, must be so annoying,

notbothered · 18/08/2011 17:14

yeah, but if you so angry about it would you try to buy something else or say to your child oh m&s fucked you birthday...

QuintessentialShadow · 18/08/2011 17:14

What do you mean princesslike, Custy?

I am a princess.

MrsCampbellBlack · 18/08/2011 17:14

Oh and are we not allowed to swear anymore?