to return a portable DVD when it's broken, but I have no receipt!?

10 replies

Teachermumof3 · 02/08/2011 19:21

I bought it for DD1 just under a month ago and it's suddenly got really temperamental and wont' work all of the time. I have the packaging and the guarantee from Bush, the manufacturer, but I cannot find the blasted receipt anywhere. Is there anything I can do??

OP posts:

JarethTheGoblinKing · 02/08/2011 19:22

Did you buy it on a card? Take a copy of your bank statement or CC bill with the transaction

JarethTheGoblinKing · 02/08/2011 19:23

Failing that, many shops have sales records that they can access so if you give them a date of purchase they may well be able to track it down.

I've never had a problem returning faulty items without a receipt but usually you'll get store vouchers.

Glitterknickaz · 02/08/2011 19:25

Proof of purchase is sufficient, credit card or bank statement.

Elemis · 02/08/2011 19:37

Currys or comet should have the details on the computer

Original poster

Teachermumof3 · 02/08/2011 19:52

Thank you everyone! It was from Argos and it's listed on the credit card statement. However, Argos mentions bringing returning things within 30 days and I've just worked out it'll be exactly 30 days tomorrow-do you think they will still take it back!?

OP posts:

JemimaMuddledUp · 02/08/2011 19:56

The 30 days is just for if it goes back unused and you have changed your mind. There are different rules for faulty items.

I bought a Nintendo DS from Argos and it stopped working 11 montsh after I bought it. I didn't have the receipt but did have the credit card statement, which they took as proof of purchase and sent it away to be fixed.

JarethTheGoblinKing · 02/08/2011 19:58

Argos are pretty good with returns. Just take it back with whatever proof of purchase you have

FabbyChic · 02/08/2011 19:59

You don't need a receipt for faulty goods.

SuePurblybilt · 02/08/2011 20:01

I had this with a digibox - all the gumpf but lost the receipt. I called the customer service line who called the store manager to OK the exchange so that I didn't have to argue for hours on the shop floor. Argos seem to exchange without too much bother.

TalesOfTheUnexpected · 02/08/2011 20:06

I've taken many things back to Argos (including portable dvd players). Sometimes they were happy just with a bank/credit card statement and also if the little Argos ticket was still stuck to the packaging.

I've since learnt to keep all the packaging (I chuck the boxes in the understairs cupboard) and also leave the receipt in the packaging.

Up there for thinking, down there for dancing .

Disclaimer: OK, it's not rocket-science but I was actually quite chuffed with myself for FINALLY keeping the receipts in the product box.

Flip