We had double glazing fitted last Easter. Last December the back door catch broke leaving us unable to lock the door. We called a locksmith out at midnight - he was able to lock it but said not to try unlocking it because we wouldn't be able to shut it again. As we had a ten-year guarantee we phoned the company the next day.
It is now June. Here is the cycle we've been going through. We phone, they say they can't find us on the system, and say that they'll call back. On the rare occasions they do, they leave a message on our home phone (they've been given our mobile and work details but 'forget' to update the system). We return their call giving the name of the person who called us. We get told she doesn't work there. She then calls back on our landline and leaves a message. The call gets closed after three attempts as we're uncontactable. And so it continues.
In the meantime we've been continuing to get cold calls from them. We tell them why we don't need new double glazing, but ask them to help us to get the back door fixed. They promise to get someone to call us back. They don't.
In April our window broke, so we called again. Because they were getting £300 out of us to fix it, miraculously they were able to get it fixed last week (only took 2 months and two days off work because they failed to turn up on the first appointment). They were supposed to do the door at the same time but weren't told.
I've spent hours on the phone, we've taken days off work, and still we're getting nowhere. I've now told them that they will get us a date to fix the bloody thing within an hour or I'm going to the press.
So, AIBU to want them to just do their bloody job and to send a case of wine by way of an apology?