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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To ask here about "payplan" debt management

103 replies

SunshineisSorry · 01/06/2011 19:23

because i know its a popular section of the board

Apparently its not one of those dodgy debt management companies that end up getting you into even more shite than you are already in. Does anyone have any experience of them - apparently they are recommended by The National Debt line. We have various creditors at varying amounts and need to rationalise our payments as we are paying more than we can afford to companies who we owe less money to and less to ones we owe less to. We sort of want someone to act on our behalf and back us up legally rather than managing the debt. We have sort of been scraping through with all but getting nowhere and we want to try and clear the debts, its quite a lot, but we are up to date with our mortgage and clearing priority debts. It will all be so much easier once im working but im strugging to find a job (another thread) so really its a bit of time buying until i can get a job and start clearing them properly, now its a case of token payments really.

OP posts:
passiveaggresive · 08/06/2011 14:42

STILL no phone call despite the fact she knows i have a five year old to pick up at three so any "sane" discussion is going to be difficult after that time. I am not very impressed to be honest, she was very vague on phone last night and wouldnt answer any of my questions - i hope i havent started something i cant finish :( Feel so anxious today and i still haven't done the bloody washing up, im like a cat on a hot tin roof

katvond · 08/06/2011 15:18

Ring them we had to as they never called on time that was my one bug bear with payplan.
If your not happy try the other ones. It's always best to get several opinions from other companies.
I think we was that desperate we went with payplan. We never tried anyone else as we was so let down by that other company churchwood.
I've been where you are passive I'd cry every day. The depression was unreal I honestly thought at one time I'd be hospitalised. I had to stay strong for DD and DH was strong for all of us.

katvond · 08/06/2011 15:19

Your not alone and I'm always here to share my ear :)

passiveaggresive · 08/06/2011 17:26

Thanks katvond - still no callback, ive just rung them again and they said if they dont get back to us in a couple of hours to ring back, ive been paralysed all day - this is their job, but this is my life. Have fallen out with DP because i am so stressed and he gets cross with me. I'm the one sorting out all of this, he just has to say yes or no, ive got all the worry about losing the house as he just says "it'l be ok" Well its the "it'l be ok attitude that has got us into this mess in the first place. If they dont ring me back tonight i am going to go with CCCS or National debtline. I know they are busy but surely they must have an allocated amount of time to do stuff - she was half an hour late ringing me last night.

katvond · 08/06/2011 19:24

Well I know payplan close at 5.30 so if theyve not rang they won't til tomorrow. Stick with yours guns and put your foot down as this is no way to be treated. I think you DP is saying all is going to be ok to try and keep you calm, it will be ok but until it's all sorted you won't feel that way. Just tell DP that. Say until we have a plan in place with payplan or any of the others then I will worry.

Fontsnob · 08/06/2011 19:36

Thanks for posting this, we are in the middle of a very similar situation and at the moment I can only see the downward spiral. I am going to look into payplan to see if it will help us. It's so fucking demoralising to be in thus situation, especially when you're just trying to stay afloat.

Andrewofgg · 08/06/2011 19:39

The court can order a sale under a charging order but rarely does.

Charging orders are not popular with the consumer lobby. But if a bank lent you money it was either depositors' money or - in some cases at the moment - public money, and the depositors or taxpayers are entitled to be as sure as they can be of getting it back, and that is what a charging order does. Not unreasonable, is it?

nomorefrizz · 08/06/2011 20:06

Andrewdo you know if interest is accrued on a charging order so that in the event of sale they can take more than the original order? Also someone mentioned her earlier that charging order only for 5 years-do you or anyone else know if this correct?

Pumpernickel10 · 08/06/2011 20:19

Nomore I think the charging order lasts until the debt as been paid off or until the propery is sold. Not 100% sure though. With us we was told the charging order would stay until we paid the money back. Which will take us 7 years.

passiveaggresive · 08/06/2011 20:23

Thanks for the lecture about it being tax payers money, just what i needed - now im another drain on the tax payer am i? We got a charging order because we coudlnt pay the overdraft that was pricipally made of extortionate bank charges, so forgive me if i don't flaggelate myself over it. I have never once said i didnt think the charging orders were a fair thing, i've not once said "its not fair". Its not like i put a drain on public money or taxpayers money with my OTT salary for not being able to actually run the banks properly in the first place, so i'll skip the guilt trip on that one thankyou very much.

I'm sorry if i seem defensive but im pretty much at the end of my rope just now and dont need to feel judged.

nomorefrizz yes, they can add interest to the charging orders. It is very rare that a charging order ends up in a forced sale, i think it depends on the amount of the money but it just protects the creditor if ever anyone decides to throw in the towel i guess. I think the 5 years is how long the order stays on the land register after the debt is paid but i think you can have it cleared before then. Im not sure about that, but when i spoke to the woman from payplan last night she said that they do add interest and to be very careful about that.

They didnt ring back, despite me calling them twice today, im seriously unimpressed, they sent a text to my DP after my second call saying that they were busy today and would ring back some time tomorrow night? Hmm. If they piss me about i will go with another company as today has been so bloody stressful i can't deal with an unprofessional company.

DP and I are currently not speaking and i just want to sleep forever

passiveaggresive · 08/06/2011 20:25

I think it just demonstrates how many people are in dire straits, its a difficult time for so many. I think we would have been in trouble anyway as i was so pathetic when i had DD and ive never really recovered so ive been a financial drain on DP ever since DD was born.

Pumpernickel10 · 08/06/2011 20:38

Andrew what the hell as tax payer got to do with it?
I'm paying my charging order every month, not the frigging tax payer. Me not the british tax payer.
Some of us can't help being in this situation.

Andrewofgg · 08/06/2011 21:53

Pumpernickel: a number of banks have been bailed out by the taxpayers so the repayments are due to them. Nothing personal intended: good luck to you.

Nomorefrizz: interest runs on most judgment debts at a very low rate and simple, not compound. If nothing is paid under a judgment for six years - not five - it becomes unenforceable, but the banks know that and will insist on some payment, however small, to keep the debt alive, and you can't blame them.

passiveaggresive · 08/06/2011 22:06

I doubt that the banks are going under because of people struggling to pay off loans that they irresponsibly lent in the first place. I think its more due to poor investment and management. But hey, what do i know, im a person in debt so clearly dont know anything.

So really then, i we just ignore our charging order as the bank have told us to just pay when and as we can afford Hmm it will just go away then? what a good idea

dementedma · 08/06/2011 22:12

can't recommend payplan highly enough. have been with them 5 years as part of a 6 year repayment plan - we are nearly there! they are non-judgemental and saved my marriage, my sanity and very possibly my life! They can't make the debt go away but they can make it manageable and deal with all the threatening letters and calls.Everything is under control via their Justabank service so you can check on progress on line.
seriously, give them a try. I am so grateful for their help - recommend them to anyone.pm me if you want.

passiveaggresive · 08/06/2011 22:16

thanks demented, still waiting for the options - im too scared to hope, i just feel that they will come back and say, its no good you have to sell your house or go bankrupt. Rationally, i think that would be crazy, we have waay to much equity and whilst im not working just now, i am looking for a job and how ironic would that be if i got a bloody job after we lost everything :(

dementedma · 08/06/2011 22:22

they didn't tell us to sell our house PA - not that we have a vast amount of equity but we have enough to cover the debt. honestly, they have been wonderful.
BTW the very worst creditor has been First Direct - they have refused pretty much every offer and are complete cunts!!
We have about 4.5K of debt left with payplan - this doesn't include mortgage and car loans but is a hell of a lot better than where we were 6 years ago. We have no credit cards, and for a long time, not even a debit card. Could only have a cash account at the bank. this actually helped once you get used to it.
its bloody hard going though, and there is no room for any extra like when the washing machine breaks or the boiler is condemned!!!
Please hang in there - I really hope they canhelp you the way they helped us

celestinelass · 08/06/2011 22:23

Payplan and CCCS are both very good for debt management.

Sounds like you've really got to grips with your debts, rather than depend on a 3rd party, why not manage your own Debt Management Plan? Quicker to get going and not as scary as it sounds at all.

Good article here:
www.legalbeagles.info/forums/showthread.php?t=28567

passiveaggresive · 09/06/2011 09:12

celestine, thankyou for your kind words, the problem with us doing it ourselves is we dont carry as much weight with the creditors as the companies, they refuse our offers and get quite nasty, then when we mention payplan or debtline they back down

RantyMcRantpants · 09/06/2011 17:04

Have you heard anything PA?

I agree you are probably better off doing this through someone like Payplan or the CCCS.

passiveaggresive · 09/06/2011 17:17

RantyMcRanypants - love your name :) err, it is Payplan! lol not heard anything yet they are supposed to ring tonight, they are busy i guess.

RantyMcRantpants · 09/06/2011 18:05

Yeah! I realised that but I was just trying to say that I agree with you rather than Celestine that it is better in some circumstances to do this through a recognised company like Payplan or CCCS rather than trying to do it for yourself.

passiveaggresive · 09/06/2011 21:29

Update She rang and we are to go with a debt management plan, which will, if we can put the money we are paying on priority debts at the moment, into the scheme when they are paid off, see us debt free in five and a half years - five and a half years, did you hear that!! five and a half years!!! I dont know what to feel but relief is part of it i can promise you - thankyou so much for all the help and advice - i just wish i had done this years ago.

dementedma · 09/06/2011 22:20

good news pa. We have a 6 year plan and only one year to go.
The next 5 and a half years will not be easy - don't think it will be - but the relief of having it under control will be vast!
Good luck!
you can pm me if you want to chat about it

passiveaggresive · 09/06/2011 22:27

Thanks demented, yes, it definately wont be easy as the payments to get it sorted in five years are quite high, and as we clear the priority debts we have to then put that money into the plan, although she did assure me that its not written in stone and if we dont do that it will be 11 years, which is too long in my mind. But it buys me time to get a job, once i get a job paying it will be fine. It is the thing of being in control - i felt my life was spiraling out of control and i thought we were going to lose our house, I am not allowing myself too much, but im going to let myself think that maybe, just maybe, we can stay here. And maybe isnt bad, in the scheme of thigns :)

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