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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Ordered baby product, got sent wrong colour. Am I being unreasonsable in expecting them to bend over backwards to resolve problem/keep custom

191 replies

Emmz0 · 27/05/2011 11:40

I ordered a baby product specifically in blue and I got send a green one. the invoice clearly states I requested blue. I phone customer services and they tell me yes they did send wrong one as supplier labelled wrong etc (note the packing is see through - clearly anyone packing should see it's not blue)

They tell me they can send a replacement and should arrive by next week i.e. next wed/thurday as there is a bank holiday. I enquire why they cant do next day delivery and they said warehouse shut tomorrow and delivery depends on royal mail. I did point out they could dispatch today and put it in a more special delivery. then on top of that am asked to send existing one back either to store or by post. I tell them its not easy to do either as I have small baby need to get cover etc and i dont live very close to shop. They said they would send me free returns label. I ask to speak to supervisor, she says more or less the same things above. I tell her that for a mistake they made I have to go round returning the wrong product myself and wait for the delivery of the replacement up to a week its not on and that its not really incentive for me to shop there again. She said what else do you want me to do I said I dunno maybe offer some discount towards next purchase.

I've now asked to speak to manager waiting for phone call, I'm upset at their service. Update: spoke to manager and she said the same as above and I said it was not good enough that I might or might not get product next day as its 1st class royal mail. I said really i should get discount for my next shop or something as I really wanted to use the product today. She said you can start using the product today with wrong color and accept as mistake or send back and get replacement and wait for product to come. She said I think this is genuine mistake and I wont be doing any more then whats offered. I said well why cant you even send it guaranteed next day,she said okay she will do that but someone will have to be in to sign it. I said fine. I really thought I was banging my head against a brick wall by this point.

They didn't seem to get that I was upset at their service, they were not apologetic enough. They could have offered a next day delivery service in the first place or at least been really sorry and I would have happy at that.

What do you think?

OP posts:
LyingWitchInTheWardrobe2726 · 27/05/2011 13:33

Maybe not, but there's a bit of difference in friendly chiding and being on the nasty side. After all, it's only over a plastic weaning set, OP hasn't left her baby unattended.

ChaosTrulyReigns · 27/05/2011 13:33

Shall we club together and treat her to the blue one as well?

As a reward for being so very entertaining when I have 73 other things to do and am late for an appointment and keeping us hooked?

I have papyal.

Smile
ChippingIn · 27/05/2011 13:33

And the rest of you lot - lay off now

Shit - I think I lost the memo!!

Pagwatch · 27/05/2011 13:33

Pandemonium
That is a great idea.

We could give them 6 months of fluffy hunnykins and then bam

nickelbabe · 27/05/2011 13:34

don't worry about it Emmz - the thread will die of its own accord.
:)

ChippingIn · 27/05/2011 13:35

Pag - no no no no no no no no no..... NO.

If I had to read 6 months of fluffy hunnykins bubba wot u doin 2 nite per new poster I'd be rocking in the corner!!

LyingWitchInTheWardrobe2726 · 27/05/2011 13:36

At least this thread is keeping some of the tripe nearer the bottom. Grin

Chipotle · 27/05/2011 13:36

I wouldn't has clicked on this thread if it wasn't for your 'how do I close a thread?' on site stuff :)
I understand the product is not what you ordered but I believe you have been offered a suitable solution...

allhailtheaubergine · 27/05/2011 13:37

What is a weaning set?

SuePurblybilt · 27/05/2011 13:37

In fact, my gob is smacked that you all think she is so U. Should she keep an item of clothing in the wrong size/colour? Of course not. So it's just U because this weaning set thing is not deemed important enough by MN to fuss over. But it obviously does matter what colour they are to lots of people or they wouldn't come in different colours in the first place. IYSWIM. Grin

Stay, OP. Just hide the thread.

Valpollicella · 27/05/2011 13:38

There's no way in hell MN will 'close' the thread Emmz.

brigade>

Sorry!

skintagain · 27/05/2011 13:39

this is the weaning set my DS used.

BluddyMoFo · 27/05/2011 13:39

This reply has been deleted

Message withdrawn at poster's request.

ChippingIn · 27/05/2011 13:40

Skint - I have seen quite a few like that - the colour is perfect too :)

cookcleanerchaufferetc · 27/05/2011 13:41

Like your weaning set, skintagain!

This has been very amusing ...

SummerRain · 27/05/2011 13:42

good lord Hmm

If only everyone's life was so perfect that the wrong colour plastic bowls for a baby to eat out of for 4/5 months could disrupt it so phenomenally.

ZacharyQuack · 27/05/2011 13:42

Could you not just paint it blue?

ChippingIn · 27/05/2011 13:44

Sue - no I agreed, I would send it back if I wanted it in blue and they'd sent it in green I'm bloody fussy like that too. However, I wouldn't chuck a tanty over it and wouldn't think the world had ended because I'd had to wait a few more days for the blue one - nor would I expect a freebie.

I am also dying to know why she needs 'cover' to go to the Post Office? Most of us just take the baby with us.

swampster · 27/05/2011 13:46

SuePurblybilt - read the OP. the company didn't expect her to keep it, they offered to replace it. All they asked her to do was end it back in a pre-paid envelope and they would send the blue one by expedited delivery.

OP seems to think she should have been allowed to keep the green to use now AND be sent the blue.

AND be sent money off vouchers.

AND a grovelling apology.

Asking Much?

craftynclothy · 27/05/2011 13:50

120 posts and I'm still none the wiser as to what a weaning set is Confused

Anyway, yes they should send you a blue one, yes they should cover your costs of returning the other, apology yes, anything else no. How much was it? If it wasn't a lot more than postage then I'd have said to keep the green one too as way of apology iykwim.

SuePurblybilt · 27/05/2011 13:52

Have read the OP thanks swampster. But I think most of the comments are implying that she's somehow BU to want a blue one or to care what colour she has. And actually I do think that if it's a company's mistake they should offer to make up for it - why should she go through all that inconvenience for nothing? Like I said, if they had been really apologetic I bet she wouldn't be in a fuss, reading between the lines I thought that the Customer Services person sounded snotty.

Could be I'm projecting though - I've had a run of getting things home to find them not working and be told that I can use up my next available day off to trek back and return them with nothing more than a very grudging apology. I have The Rage.

MmeLindor. · 27/05/2011 13:53

Who is Justine?

skintagain · 27/05/2011 13:53

i'm guessing the urgency was down to the fact that PFB turns 6 months (26 weeks) on Saturday, and it was 'weaning D-Day'.

Purees in the freezer, Annabel Karmel on speed dial.

I say this as someone who fussed endlessly about weaning DD, and then left DS to it found BLW for DS.

RidinOnAPig · 27/05/2011 13:54

Think about how difficult it would be to try and muster up a sincere apology about the inconvenience the wrong coloured weaning set must have caused. Just think about it Emmz.

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