In the area I used to live in, I had to pay for my DS's nursery fees upfront and then some months later, I would get a refund from them for the 15 free hours he's entitled to over the course of the term. So for the period April-July, I got a cheque in September for over £500.
It occurred to me the other day that I was probably owed money for last term too so I rang the council and they confirmed that they had issued the nursery with a refund on my behalf.
I know the nursery don't have my new address but I redirected all my post and they didn't post it to my old address. Nor have they tried to contact me by phone. AIBU to think this is a bit off and I shouldn't have to chase them for money that is mine?
I hate this system - the council can't even tell me how much money I'm owed but I reckon it's got to be around £200 or so which I could really do with.