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aibu to think nursery parents should be sane?

73 replies

namechanged883 · 24/04/2011 18:55

I think I am loosing my mind and here is the backstory to it

I manage a nursery and I am in the office 4 days out of the week with the other day being spent in the different rooms with the children interacting with them which I consider the best part of the week so on that day the deputy manager is in the office doing her admin and other things so it works well unless there is mountains of paperwork and I don't get out the office this also happens regularly

We had a woman turn up with her little one and the deputy manager being the one in the office took the visit (she is also the room supervisor) and the mother spoke to her for nearly a hour about everything to expect while her little one played in the room with the other children and workers (she was not fussed about her mother not being in the room with her) and after this mother had spoken to the deputy manager in a lot of length she came into the room and was introduced to all the staff and then me and when she found out I was the manager she was outraged that I had not been the one to give her the visit and tell her all the information she needed to know I explained to her that yes I was the manager and if she had made a appointment and requested to speak to the manager I would of given her the tour and spoken to her about what to expect at the nursery but the deputy manager was the room supervisor also and will be in the room with her daughter while she is at nursery

She then proceeds to raise her voice and shout that it wass rude of me not to immidiaty go to a visit and what kind of shoddy nursery was I running especially when she was not able to get the spaces she wanted and maybe if I had been the one to speak to her I would have been able to give her the spaces at this point I asked her to come into the office and we would talk about it there where I said to her that unfourtunatly I could not make child care spaces out of thin air and although she is entitled to free sessions I do not have the space as the nursery is full she then shouted very loudly at me that she was entitled to her sessions and she wanted them here and demanded to know why we were full when she needed childcare as she had heard it was a good nursery but so far she had failed to see that as she had been rushed through talking to the deputy manager and there was no space for her child

I explained that she had spent nearly a hour talking through things with the deputy manager and usually on a first look round before the settling in visits parents generally only spend about twenty minutes talking through the information with a member of staff and we were full up because we have a good reputation and I was sorry that I had no space and the waiting list is very full but I could put her on it but she would have to wait and may not get a space till september she then stormed out the nursery saying we were all incompitant

I then went into the room where the deputy was and we noticed that she had left her child behind in the nursery and I had to go and run after her to bring her back for which she did not apologise for or even seem shocked she had left her daughter behind

roll on 6 weeks a visit from ofsted about this incident as parent complained nursery withheld her child from her and staff were verbally abusive I was in awe but luckily we have cctv and it proved the woman was in fact crazy and ofsted praised the way we handled it but I dont understand why she called ofsted aibu to think parents should be more sane and know that they cant have the spaces they want in the middle of the year if the nursery is full and has a good reputation?

OP posts:

StewieGriffinsMom · 24/04/2011 18:57

This reply has been deleted

Message withdrawn at poster's request.

boosmummie · 24/04/2011 18:58

I am absolutely speechless. You are most definitely NBU. The woman is clearly mad!


catnao · 24/04/2011 18:58

Of course you're not BU! Well done for handling it and not being "flapped" by Ofsted.


GiddyPickle · 24/04/2011 18:59

This reply has been deleted

Message withdrawn at poster's request.

GiddyPickle · 24/04/2011 19:01

This reply has been deleted

Message withdrawn at poster's request.

HecateQueenOfTheNight · 24/04/2011 19:04

surprised that some parents are crazy tosspots? Sadly, the biological process of reproduction is not affected by such things.

If only...


WikiSpeaksagain · 24/04/2011 19:06

That's disgusting. Good job you didn't press charges for her trespassing.


MadamDeathstare · 24/04/2011 19:06

This reply has been deleted

Message withdrawn at poster's request.

Fontsnob · 24/04/2011 19:08

Yabu for not using full stops. Yanbu however as she sounds as mad as a box of frogs.


Groovee · 24/04/2011 19:11

When I was baby room supervisor and another 2 nurseries close by closed down and we had a high number of parents visit us and I was astounded at the fact they all seemed to think they were entitled to a place within our 25 place nursery. I struggled not to giggle at one point at one parent who told me to remember her child's name as she would be in with me.

Some people just don't get it and we had one who refused to speak to her child's keyworker because she was common!!!! She had a glaswegian accent where as the rest of us had mild Edinburgh accents. Unfortunately for her I threw the toys out the baby room one morning when she wouldn't give the child to the keyworker and brought him in the baby room with me. I returned the child to the correct room and then stormed upstairs and had a tantrum at the owner, who dealt with it when the parents returned at lunch time to collect him.


exoticfruits · 24/04/2011 19:12

Unfortunately it doesn't surprise me! Sad for her DC as everyone will want to avoid her. At least you got her true colours early on.


controlpantsandgladrags · 24/04/2011 19:12

YANBU for thinking she is a complete loon. YABU for not using any punctuation in your post Wink


scottishmummy · 24/04/2011 19:14

and B-R-E-A-T-H-E!
yes some parents are ott.once saw a mum really berate staff about clothes getting dirty and paint it big time "these are ralph lauren,and blah blah very dare they..staff should take more care"


pink4ever · 24/04/2011 19:16

YABU-"incompitant" and you work with children?. Really?.


scottishmummy · 24/04/2011 19:19

stop nit picking about op rude of you


constantlywrong · 24/04/2011 19:20

I am constantly shocked at the level of reading/writing skills shown by people teaching our children. Immidiaty? Incompitant? I just don't really understand how that's acceptable, to have that poor a grasp of the English language, but to be teaching children, of any level. Glad I'm not the only one who thought so - I know there will be people saying it's a snobby attitude, but it's just NOT.


hairylights · 24/04/2011 19:20

Yanbu. But as a manager of a child care setting I'd expect you to be able to use punctuation and paragraphing so that people can read what you're saying easily! Wink


AliGrylls · 24/04/2011 19:21

This story sounds quite amusing and highlights how precious some parents are. Important to remember no harm done and your reputation is in tact.


hairylights · 24/04/2011 19:21

Cross post with constant


purepurple · 24/04/2011 19:21

She does sound like a mentalist but surely a manager should know how to use basic punctuation and know that it's 'would have' not 'would of'?


golemmings · 24/04/2011 19:22

Sorry; I found that so funny I had to read it out to dh. I think you've had a lucky escape. She's clearly barking!


namechanged883 · 24/04/2011 19:23

thank you i was wondering if i was going barking mad after ofsted got involved and i thought how could we have handled that any better and why are they here and i confess i did get slightly worried by the ofsted visit as we have never had a complaint or any visit that was not meant to happen and thank goodness for cctv

i know some parents are worried about there children and i understand fully but this was the craziest parent i have dealt with excep the ones with additional needs but even then this parent was up there and was informed that she is not on the waiting list and would never be accepted into the nursery and was never to come onto the nursery site again via the lovely police officer who said she did not take it very well

Thank you to everyone who read what seems like the longest post ever and said i was not infact a crazy person but i do not apologise for any spelling/grammer mistakes because i am dyslexic and am quite proud of the way it turned out and took me a long time to write it any way

OP posts:

exoticfruits · 24/04/2011 19:23

Enough to upset anyone's punctuation and spelling!


scottishmummy · 24/04/2011 19:25

cheap shot to pick apart her op,to show how very shocking it is that standards have declined.blah blah.

it is picky to digress from op topic to have a go at her spelling and syntax

her post was understandable,hence your replies. she made her points clearly and was able to be understood.

but for some of you,that is not enough.oh no siree.spotted a wee chance to get all indignant about the op spelling.

uncalled for and rude


pink4ever · 24/04/2011 19:30

Dyslexic? surely you can use spell check though?.

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