I am really mad about this!
Called this morning to find out roughly how long DSs appointment could take this pm, having been offered a lift home by Mum depending on when we are due out of there. Turns out they cancelled the appointment and rebooked it for 9am this morning.
We have received no letter, no phone call, nothing. I was basically called a liar by the receptionist so I insisted on being transferred to someone else who looked and could find no evidence of a letter being sent to inform me, and all letters are logged on the system. She told me this in a "I can soon prove you are a liar" way and then brought herself up short when there was nothing on there. She huffed and puffed and eventually apologised but clearly wasnt happy about having to!
So now we have missed the appointment this morning, got no appointment this afternoon and a fuck knows how long to wait for his replacement to be made. And he needs this as it is to take measurements before his operation for which he is high on the list and the date could come through at any time.
Oh and dont get me started on the fact that I would have known at 8:15 and might have managed to get there, had it not been for their fucking USELESS auto switchboard that never fucking works, and then when I finally did get through, the line wasnt answered despite me being assured that there was someone there!
Not a good start to the day all things considered 