I ordered a memory stick ages ago with the two images of my DS3. Was already surprised with how much it cost compared to the previous photographer the nursery usually used.
Send a letter in with image stating I felt the pricing structure was not very good value. A memory stick was £36 for "up to three images". They only took two images yet I had to pay the same as someone with three. Suggesed they reconsider pricing to make it fairer. EG £24 for two, each extra image £12.
Begrudge paying the money but I print out pictures of him and frame for relatives that live some distance away. Its our Christmas present for them. Plus I get a nice photo of him.
Yes I could do it myself but Im rubbish at taking pictures.
Anyway - order arrived at nursery yesterday.
4 orders (all memory sticks) were missing. Tempest have said hopefully should be here by Friday. We are in hospital Friday so couldnt collect it til monday anyway- which is leaving it a bit late to start sending- great!
Phone call today from manager, after I asked her the ring them and explain I wasnt impressed and for clarification on what they were doing to ensure we would get them in time for Christmas.
Manager has rang....My sons image is not one of the 4 orders missing. They have actually lost his image.
Customer service have a 60 minute wait on phone. They closed at 1615. Were suppose to be calling me back by 1615.
So AIBU to be a little hacked off!
And any suggestions on what to do to resolve this?