To wonder where the hell is my shopping and/or money?

[pissedrightoff]

Last night I checked my bank account online, £105.00 is the balance. Fine, I'll do an online shop at asda to arrive tomorrow.
Total shopping comes to £80.76.

Shopping does not arrive today and when I call to enquire why, I am told that there were insufficent funds in my account.

I then check online balance,£24.24 suggesting that between last night and now £80.76 has been debited.
Phoned bank to make enquiries and indeed Asda have taken the amount and bank gave me the authorisation number.I ask if it is possible that it is a pending payment, bank says no, as it has come off the balance then the payment has went through.

Phone Asda back, not helpful in the slightest, They say that they have not recieved the money, I tell them I have an authorisation code from my bank and an available balance which says otherwise.They say they will look into it and call me back at midday tomorrow.

So I now have only £24,Very little food, live in the back of beyond so no shops, will have to take two buses to a tesco tomorrow to see how far my £24 will stretch for baby food, milk and wipes.

Where is my money if it's not in my bank and Asda say they don't have it????

Groceries.Asda.Com terms & conditions

In the unlikely event that the £1.00 pre-authorisation is initially unsuccessful (and subsequently approved), and You amend Your order following the full value pre-authorisation, You may be pre-authorised twice. However, only one payment will be taken from Your payment card. In a small number of cases, some card issuers may hold the full pre-authorisation amount for a limited time (usually 3-10 days). This money will NOT be taken from Your account and is not held by ASDA.
~~~ End Quote ~~~

So does that mean that Asda are blaming the card issuer in situations like this? 
Does the FSA (who regulate card issuers and card processors) feel that this pre-auth amount being held for 3-10 days is acceptable?

Anyone have contacts at the FSA and can get them to take a look at the pre-authorisation procedures used by card processors/issuers?

Glad it all seems to be ok.
Hope it was a bunch of flowers from their 'Extra special' range and not a cheap bunch.

OMG PRO only just read this thread,what an awful time you've had. Will never use ASDA again. I hope that your shopping has finally arrived intact, correct and with lots of extra goodies.

TIS what an judgemental, stuck up arse you are. Thank god i'm a 'chav'

So glad you have food again.

Glad to hear PRO.

sorry x posted.

Okay... who is 'SSG' over on 'that' thread, because I think I love you.

Also can they not read, I am two buses away from tesco not two bus stops

G;ad he ws a nice man, but if he was from the security team, they were perhaps expecting GBH / ABH !

Also, when all is finally sorted out, don't forget you may have paid for a Sunday paper and after what they have put you through, they jolly well ought to refund the cost!

(Plus a lot more, their systems or those of their card processing service, not you, were responsible for this whole sorry mess!)

Jesus Christ on a bike! I have just read this whole thread - all 33 pages of it and cannot believe you have had to go through this palava!

I will not use ASDA and I will tell everyone I know about the shoddy treatment you have received.

Glad you have your shopping now, but it has taken 3 bloody days. EEJITS at ASDA should be ashamed of themselves.

Wow that lot on MSE are rude aren't they?!

Maybe they all just smug because they live in Martin's pocket

I didn't know about ringfencing until this thread, didn't know about the shite conditions ASDA drivers were under either and didn't know that I shouldn't live so close to the edge

Woo hoo - so glad to hear that your shopping has arrived - and it would seem that they have been very, very careful about the quality of the produce provided too - I wonder if that had anything to do with any of the comments here?

I've posted over on MSE, to set them straight on a few things - but I doubt it's going to be terribly effective. I do think it is ironic that they suggest we be renamed chavmumsnet, and then send over TellingItStraight to tell us the error of our ways - what a great way to show the superiority of MSE, chaps!!

Yes, I picked up on the two bus trips not two bus stops.

It's sometimes easy to forget how the brain 'expects' what it wants to see / hear, not always what has been seen / heard.

Brain fixes many typos automatically, hence benefit of having someone else proof-read work.

PissedRightOff - I'm SSG - that used to be my nickname here until I decided I needed to demonstrate my allegiance to the 10th Doctor! Am glad you think I did a good job - I was worried I had been a bit longwinded and pompous.

SDTG You were fabulous

You did a great piece, SSG/SDTG. I'm often long-winded and pompous but I have thick skin and am almost off the scale from that MN survey of age, so don't know if anyone has commented about me.

If they have, I forget

They sent a security man to deliver your shopping?

Were they expecting trouble? Perhaps a bunch of braying Mnetters with pitch forks at the ready?

Indigo- I wonder if they did, I did worry that the driver might have been an arse but he could not have been nicer.

Thankyou, NetworkGuy and pissedrightoff.

Perhaps they were expecting a couple of Paps from the local/regional/national papers.

Glad for you that you got your shopping.

Poor show Asda PR. Poor show.

The post was spot on SDTG. I am a long time poster on MSE as well as here and have to say I am disgusted at the attitude seen on that post. Though I have to say there are areas of MSE I won't venture into as the posters are up there own asses.

For those who this is the first look at MSE, please be aware that there are lots of lovely posters there especially on the Debt Free Wanabe and Old Style Moneysaving boards, the Competition and Freebies and Greenfingered boards are great to.

Pissedoff, I am so glad you have your delivery and I hope you get your phone money etc. back.

I agree RAB, Ah I have a cup of tea now, the fruit bowl is full, DH will be able to take a decent packed lunch to work tomorrow.

Re:MSE posts about swearing, have I sworn quite a lot then?I do know plenty of big words and sometimes I can even spell them correctly, but I find a good swear often aleviates (sp) stress.

Sunnygirl or David Tennant's girl or whoever you are .. that was a superb post. Absolutely fantastic and I'm feeling a bit lip trembly after reading it.

Shame on some of those who responded on that board - and that is a site that claims to help people in financial need, struggling with low incomes etc... who nevertheless feel the need to wade into a poster, whose only crime was to phone up a leading UK supermarket to order some groceries that she had enough money in her bank account to pay for!

Apparently she should have known about ringfencing and suchlike before she placed the order. Well let me tell you, I had a butcher's at that mumsnet demographic posted earlier in this thread (horrified to discover I'm one of the slightly ...er older posters on this board) and I've been running my own business for 17 years, doing my own books and all that ... and I didn't even know what ringfencing was until today!!

I found the majority of posts on there judgemental, thoughtless, inconsiderate, going off on every tangent possible rather than face the central issue .. that someone phoned up and ordered something, money went from her account and the stuff wasn't delivered; the company involved couldn't have cared less until a bunch of women posted on internet forums and sent emails ... and three days later, it finally turns up. So a few swearwords came into the equation? So what?

absolutely. the marvellous thing about MN (unlike other boards) is that you have the freedom to rant, and say it how it is.

Who really wants to be moderated in any case.

Glad you enjoying your cuppa, it has been a nightmare 2 days for you.

Not a good advert for MSE, those posters seem a bit odd, particularly if one is TIS.

I wish they would send a Reapy or NetworkGuy instead.