To wonder where the hell is my shopping and/or money?

[pissedrightoff]

Last night I checked my bank account online, £105.00 is the balance. Fine, I'll do an online shop at asda to arrive tomorrow.
Total shopping comes to £80.76.

Shopping does not arrive today and when I call to enquire why, I am told that there were insufficent funds in my account.

I then check online balance,£24.24 suggesting that between last night and now £80.76 has been debited.
Phoned bank to make enquiries and indeed Asda have taken the amount and bank gave me the authorisation number.I ask if it is possible that it is a pending payment, bank says no, as it has come off the balance then the payment has went through.

Phone Asda back, not helpful in the slightest, They say that they have not recieved the money, I tell them I have an authorisation code from my bank and an available balance which says otherwise.They say they will look into it and call me back at midday tomorrow.

So I now have only £24,Very little food, live in the back of beyond so no shops, will have to take two buses to a tesco tomorrow to see how far my £24 will stretch for baby food, milk and wipes.

Where is my money if it's not in my bank and Asda say they don't have it????

Thanks Caramelwaffle (now I'm hungry after writing your name)

Will email them right now.

I can write quite stroppy letters .

We rarely shop in Asda, and recently found it more expensive than Sainsbury's or Tesco for a weekly shop.

Will never shop there again. I'll also pass this story on to every single one of my friends.

I wonder if they know that the longer this thread gets, the more people will see it that had previously ignored it.

@condensedmilk. . He's the head honcho dontcha ' know?

Pssssst Andy

You should hire me: you really should

Just seen this and cant believe its not been dorted..disgraceful!

absolutely disgusting that this hasn't been resolved yet ASDA. I certainly won't be shopping with you again and will make sure everyone I know hears about the OPs story. Hope everyone keeps on posting to keep the thread active.

I know you're (understandably) angry, pro {pissedrightoff}, but as you posted another time, when you're not feeling great, your DD picks up on it.

Please, please, just have a cup of tea and a break from thinking about this issue.

ASDA has got to sort itself out, and come up with a credible response (hope they consider a generous amount of compensation in the form of cash, say 250 pounds) because you are not responsible for things going wrong with online ordering, and from the comments your bank make, it is either ASDA or whichever processing firm handling the transaction / request to check on the funds being available which has 'messed up' but the customer sure as heck isn't able to control it...

You were left without sufficient funds to place even a small order with ASDA because of their minimum of 25 pounds, and yes, they need to check what went wrong, so they can positively confirm what happened. Not sure they'd be given much credit for having only half an answer.

I hate what has happened to you, and while ASDA might think themselves well and truly whiter than white, it seems their procedures are fixed, and their response to a customer's complaint, somewhat offhand.

We've seen comments from a few who have relatives (or themselves) working at ASDA and acknowledging there are flaws.

I might get flamed, mrs pro for suggesting a need for calm, but if you do get a phone call, you just want to be able to talk calmly, and while everyone on MN (and lots, no doubt, elsewhere) are as angry as hell on your behalf (as I am, too), it helps not to be flustered and unable to get your points over clearly...

Loved a post not long ago:

A phone call to Mrs pissedrightoff, right now, would not go amiss. It would be A Good Idea.

As said phone call has not occurred before 12pm I shall now suggest a goodwill token of TWO years supply of nappies. A bunch of flowers. £200 worth of shopping. Her original order (payment waived).

That seems to sum up something on the lines of helping a customer, and if anyone at ASDA is unhappy at the cost, just cut one playing of a TV advert, and use the cash saved to compensate other customers. People are more likely to comment in a positive way if they know you are not just wanting money, but accept responsibility for your mistakes, too.

Incidentally, Radio 4, You and Yours had an interview with the boss of the Co-Op on Monday, some other supermarket next Monday, and no doubt ASDA will be involved in some other show. Perhaps those with complaints about their orders at ASDA can submit a brief note of their problems via the You and Yours page, and see how the programme and ASDA deal with complaints about poor customer service and these bank problems which cause so much grief to customers, who are, after all, wanting to buy food and other items...

OMG Asda are so shit at customer service - 3 days and still not sorted.

Some milk leaked out of one of the bags that the Ocado driver carried into my kitchen - he refunded the milk, checked the other things in the bag werent damaged and then got the mop and mopped the whole kitchen and hall floor - now that is service for you.

Whereas ASDA would rather leave a young family with no money and no food

Have just tweeted this

Asda leaves Mum and Baby with no food or Money @MailOnline @DailyStar @TheSunNews @dom_asdapr.

They need to stop ignoring you now.

I've just skimmed through this thread, and I'm agog. What will Asda do?

I think it's going to be something pretty, pretty spectacularly special and grovelling. Why else would it be taking to long to put the plan into action?

I think they're going to have to make a pretty grand gesture on this one........a £10 gift voucher ain't gonna cut it. She's going to need at least a months worth of free groceries I would have thought.......along with extra nappies and baby food.

Comewhinewithme

Don't forget the Mirror (I don't use Twitter) i have emailed this link to Tesco to show them how NOT to do business.

Doesn't Radio 1's newsbeat like stories like this?

am lurking, was thinking of trying asda delivery service as tesco keep delivering near to date items, after reading this i wont bother.

those trying to do the maths - i spend circa £450 a month on online deliveries so add that one

I just asked Lorraine kelly to retweet. Will do the same with The Schofe.

you still don't have your food or money back????

OP - This the sort of story the Daily Mail would run, contact info from their website:
News and features - 020 7938 6000 / [email protected]

What about your local radio station?

(Also, I know when you're coping with PND it's really hard to deal with people like this who are trying to make you feel like it's your fault and not theirs, but it's not your fault, and well done for dealing with this so postively so far - stay angry until this is sorted!)

OH dear ASDA. Shame on you.

Tick tock

Actually thinking about it.... Jeremy Vine on Radio 2! ooh I feel a lunchtime phone in coming on!!!!!!

Ok I will post on Netmums will someone do MSE?

Well done ComeWhineWithMe [grin}

I wonder whether they are trying to make a stand of "we won't be blackmailed by a bunch of mommies" or whether they are just stupid busy.

This is my first post on mumsnet after lurking for a while. Am SO appalled on your behalf, am baffled that they haven't had the grace or pr know-how to sort this out. I'm having a party on friday, at 30 weeks preg i'll be using online shopping for the first time -the stuff will total £200-£300 - was considering asda, will now be using Ocado (thanks to the glowing recommendations here). Am also moving to Cambridge in 3 weeks, between an asda and a tesco....wonder which one i'll be using....
Really hope they sort this out soon with a huge (verbal, written, monetary, flower chocolate fizz) apology.x

(Goodness. It must be like a FireSale in the Asda PR room)

All easily, simply and quietly sortable Andy

if it's the former missallaneous then they are going to be in for a bit of a shock methinks..........who do they think their customers are??