To wonder where the hell is my shopping and/or money?

[pissedrightoff]

Last night I checked my bank account online, £105.00 is the balance. Fine, I'll do an online shop at asda to arrive tomorrow.
Total shopping comes to £80.76.

Shopping does not arrive today and when I call to enquire why, I am told that there were insufficent funds in my account.

I then check online balance,£24.24 suggesting that between last night and now £80.76 has been debited.
Phoned bank to make enquiries and indeed Asda have taken the amount and bank gave me the authorisation number.I ask if it is possible that it is a pending payment, bank says no, as it has come off the balance then the payment has went through.

Phone Asda back, not helpful in the slightest, They say that they have not recieved the money, I tell them I have an authorisation code from my bank and an available balance which says otherwise.They say they will look into it and call me back at midday tomorrow.

So I now have only £24,Very little food, live in the back of beyond so no shops, will have to take two buses to a tesco tomorrow to see how far my £24 will stretch for baby food, milk and wipes.

Where is my money if it's not in my bank and Asda say they don't have it????

I loathe tescos and will now add asda to the list of places not to shop.

Waitrose or sainsburys every time for me.

And asda - honestly - get your bums in gear presto pronto!

I should think a year's supply of nappies/wipes etc might help the situation a little.

You would think ASDASERVICETEAM that it would benefit you to send out your local manager with the OP's shopping NOW and sort out the paper work later! I would also suggest a large hamper with flowers chocolate and wine!

You are a disgrace and I will keep telling everyone I know about your total lack of customer service!

Or even just HER ORIGINAL ORDER

Christ Asda, what is there to conclude???

Get one of these to get some of this then put it in one of these with some of these plus a a big bunch of these and a huge one of these

because of this!

@ Disenchanted.

Shoplifting in reverse...exactly
I swear if I did not live so far away I'd go in and fill trolley and just saunter out....When asked I'd say 'Oh Ive already paid, authorisation code is Asda just need to claim the money...bye now''

fgs asdapr why are you communicating with op on here??

Go. call her. tell her what you're doimg about it. make sure she gets shopping at no cost to her TODAY.

And only then, maybe come back and let us know. Whilst you're at it. Get contact details of all of us who've had issues withh ASDA delivery andd carry out a full inestigation. You're issues are endemic.

pissedrightoff

I will gladly drive you there myself! What a shower of shit!

Brilliant post Disenchanted. You should send that to the press

Disenchanted3- Thats the best/only laugh I've had in days, brilliant

Dis and pissed

55 minutes ASDASERVICETEAM then I am posting this thread on NetMums /bounty and anywhere else I can find.

Asda Service Team

it's quite obvious what occured. Your system takes a ghost payment at time of order which should be released when actual order is put through. Quite often it is not. This means, for those of us who skate close to the wind financially, that there will be no funds available for the actual order, as the ghost payment is occupying the available funds.

Simple to understand. This was explained to me by an Asda customer services manager, by the way.

What you do, in this situation, is you deliver the order, and you seek payment after the original funds have returned to the customer. If you cannot get payment after you write it off as a consequence of your mistake. If you are unable to link ghost payments with customers to do this then you need to change your systems pronto. Other supermarkets do not use the same system that you do.

I posted on FB already.

I just checked my bank to send a mini tesco delivery but I am broke

What a timely thread - I was actually about to have another go at ordering online from Asda (first time I tried was sh*te, loads missing and mouldy fruit) but am now going to haul myself out of the door and go to Sainsbos.

Asda's PR are pathetic. What would the cost of a shopping order and a voucher/chocs and wine be compared to all this terrible publicity?

Mumsnet is on twitter so maybe they can to a link to this page if not done already.

So how many sites can we do a link to this page on ?
Moneysupermarket.com
Netmums
Twitter
Facebook

unbelievably shit behaviour, asda.

It is already all over Twitter but the more people who tweet it the better.

MSE
NETMUMS
BOUNTY
BABY AND BUMP
UK PARENTS
MUMZONE

and so on and so on.

Dis that post is brilliant.

Asda PR you really are screwing up here. Regardless of the ins/out of what happened with the credit card, a quick apology plus some courtesy stuff delivered pronto would have nipped this in the bud. Vvvvv badly done.

Aww SAG what a lovely gesture but honestly, the baby has food now so thats all I was worried about, (well not ALL obviously but that was my main concern of course)
But as I've said before if not for local shop I would not have had anything for her at all.

Psssst. Andy. Over here.

Cc dom_asdapr

A phone call to Mrs pissedrightoff, right now, would not go amiss. It would be A Good Idea.

As said phone call has not occurred before 12pm I shall now suggest a goodwill token of TWO years supply of nappies. A bunch of flowers. £200 worth of shopping. Her original order (payment waived).

Silence is not always a good PR exercise idea.

OP here is a link to Watchdog.
watchdog

*silence is not always a good PR excercise idea.

Ooooo darn it

*silence is not always a good PR exercise idea

.