at 2.19pm I sent this email to Tesco.
My daughter has a dairy allergy and I used to buy pure cheese substitute in your XXXXXXX Tesco Extra. They stopped stocking it for some reason, despite stocking a vast array of other cheese. You can imagine my happiness when I recently received an email informing me that Tesco had their own free from range in the chiller. I visited the same store and was informed that the only item stocked was soya milk. I checked your website and another XXXXX store was listed as stocking it, I have just telephoned that store to be told they only stock the bean chilli. I was very disappointed with this and in fact have received much better from a much smaller Morrisons store, who have a comparatively large free from range. I shall be reporting my findings to the various parenting and allergies forums I use.
Tesco phoned at 2.21pm to apologise for misleading information and said they would contact the stores directly. However, I won't be holding my breath as I'm sure the latest Cathedral City offer is a bigger money maker for them.