Hi everyone. I attended a concert on Saturday night at the AO Arena in Manchester. When we first arrived we went and spent an extortionate £40 on 2 drinks and 2 burgers! 🥴 Then we went to find our seats. Upon sitting down I realised mine was broken and essentially unusable. As the support act came on I put up with it but I was so uncomfortable I couldn’t any more so found someone to complain to about it and ask what could be done. They came to try and fix it, this whole process meant we missed 80% of the support act.
Obviously they couldn’t fix it and upon trying they actually snapped the whole chair in half. They told me to go to the reception desk to speak about getting replacement seats (I was with a friend). We waited around 20 mins and missed the beginning of the main act before they told us where they were moving us to. Found our new seats and they were in two blocks further back and 6 rows further back, in fact we were put at the furthest point away from the stage. Tried to argue this with them and all they could give is food and drink vouchers which again were pointless after we’d spent £40 an hour earlier.
We put up with it as we didn’t want to miss anymore of the show and complained via email the next day as there is no doubt in my mind the new seats were cheaper than our original ones. They have now replied saying they will honour the free food and drinks the next time we come to the arena! The only issue is, I don’t plan on going back, it was already 2 hours travelling and I have 0 events booked with them in the coming months, not to mention this having put me off.
Am I being totally unreasonable asking for a partial refund that covers the difference in price for the two seats?! Not to mention the amount of the concert we wasted sorting something out that was due to no fault of our own. I’ve emailed back saying it’s not good enough. But just wanting some other peoples opinions?