Packages delivered late and opened after non-delivery complaint. What would you do?

[Mls1984btc]

Could you please advise what I should do in this situation?

I have been raising complaints regarding the non-delivery of two large items from two separate orders. The smaller boxes from both orders were delivered, but the larger boxes were missing, so I escalated both cases to the seller, who then raised them with the courier.

After almost 10 days, both missing boxes have now been delivered. However, both boxes arrived ripped open and had been roughly re-taped/resealed.

On initial inspection, nothing appears to be missing, as each box appears to contain the expected large item. However, given that both packages were delayed for almost 10 days and have arrived in this condition, I am concerned that they may have been opened or tampered with while in the courier's possession.

Should I report the condition of the packages as a new issue, or should this be treated as part of the original non-delivery complaints? I would also like to know what people would do in this kind of circumstance.

I mean, should I just accept it since both items were delivered after all?

Was it with Evri? I've had to wait over a week for a parcel that 'would be delivered today.' I even had a case opened for it. However, I cannot reply to the emails they send me and if you go on their website you only have the option to talk to their chat robot. It doesn't let you type in what you want, you have to choose an option. If you try and engage about the open case it tells you it already has a case open and they'll let the agent you are dealing with know. Absolutely useless. This was after also delivering a parcel to the wrong address.
I would though if I were you absolutely get in touch with the seller, as I believe they have the duty of care? Did you take photos?

For me it would depend on the contents. If everything is present and correct, in the correct condition, I'd probably just drop it. If it was something that could have been affected by tampering, I'd consider otherwise.

Depends on what you want to achieve. The items are all present so would your complaint now be that they might have been tampered with? There doesn't seem to be so what would your ideal outcome be?

You have what you ordered, so you need to now decide if you're happy with the condition they've arrived in.
If its ok then close the cases with the sellers.
If not then you will need to report the damage and be prepared to return the items.

The issue is more I think the parcels have both been opened, examined and kept, with the hope of me not noticing or the seller decided to just refund me and claimed as lost.

If i reported it further perhaps the pattern could support any suspicious activities currently detected at the depot?

Yes is with Evri. I had to raise it repeatedly with the buyer.

Last week I had a parcel delivered by Evri. It was quite large and heavy. It had very obviously been opened to check contents. The dog food inside was deemed not worthy of nicking.

It's the seller's issue with Evri though, not yours. Your contract is with the seller. Provide the seller with the information and decide if you want to keep the items or not.

This.

I had to complain to a seller about Evri a couple of months ago. I had ordered an England football shirt for my husband at the start of the World Cup.
The package arrived late and had the plastic bag cut open so that the contents could be removed.
I can only assume that as the shirt retailed at over £70 it would have been stolen had it not been personalized.
Nothing was done about it because the item was delivered. I wonder how many parcels are opened and the contents kept by couriers because the seller will replace the missing items.

Exactly this. The parcels have been ripped open and re-taped poorly. It looks as if someone has inspected the item inside the box.

There should be 4 boxes altogether from two separate orders. Both small boxes are delivered, just not the big boxes. That's too much of a coincidence.