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Has anyone found AI helpful for mental health, or the opposite?

113 replies

Ashhh56 · 05/09/2026 09:33

I've seen quite a few comments recently about AI being extremely harmful for mental health, including claims that there are basically no safeguards and that it can encourage suicide.
My experience has actually been almost the complete opposite.
I've found AI genuinely helpful for things like shadow work, challenging my own thinking, accountability, recognising patterns in my behaviour and learning to accept and work on my own issues. Obviously I don't see it as a replacement for professional mental health care, but as a tool for reflection I've found it incredibly useful.
I'm also a little confused by the claim that there are no filters?On the occasions I've said something along the lines of "I can't do this anymore", the response has immediately changed tone, checked whether I'm safe and directed me towards crisis support such as Samaritans rather than just carrying on with the conversation.
I know there have been some tragic cases involving AI, and I absolutely don't want to minimise those or the concerns around vulnerable people becoming overly reliant on it. I can also see how an AI that constantly validates someone rather than challenging unhealthy thinking could potentially make things worse.
But does some of this come down to how it's being used?
AI has been a genuinely positive tool for my mental health, whereas clearly other people have had very different experiences. I'm interested in where people think the line is between AI itself being harmful and an existing vulnerability being amplified by the way someone interacts with it.
Has anyone else found AI beneficial for their mental health, or had the opposite experience?

OP posts:
OneSparklyGoat · 05/09/2026 13:22

@Ashhh56 Thanks for starting this thread.

I began using AI earlier this year for personal things just to learn more about it. At work we kept hearing we had to embrace it or be out of a job soon.

My experience has been the same as yours. Incredibly helpful for processing difficult situations and also for general personal growth. It’s taught me so much about emotional regulation and given me tools to help when I’m stressed. It’s available when I don’t want to bother someone else.

I think an important distinction is that I’m using a general AI tools, not ChatBots. ChatBots pretend to be human. General tools are not like they. They don’t try to create a relationship or pretend to have emotions. There are guardrails in place, just as you describe.

Openmouthinsertfood · 05/09/2026 18:04

Funnily enough I just used it today and yesterday for mental health help, have used it before, and it's been beyond valuable. It explained things to me that I was experriencing and told me why, and how to cope with it. I started on the mental health pathway with the NHS when I was 15, I'm now in my early 50's and have learned more, and had more practical help and advice from AI than I ever have from 'talking therapy's.' (I once had a psycologist that would just write down everything I said and never comment or offer advice???!)

Ashhh56 · 05/09/2026 18:21

I'm absolutely not disputing that there have been links to suicide, it's a shame, but there are character Ai's and chat bots, which are different than general Ai as they're designed that way. I use chatgpt and I knew there were suicide filters there.

I was just looking for people's opinions and personal experiences and offering a place to discuss rather than derail other threads where the topic comes up 💕

OP posts:
Ashhh56 · 05/09/2026 18:24

Openmouthinsertfood · 05/09/2026 18:04

Funnily enough I just used it today and yesterday for mental health help, have used it before, and it's been beyond valuable. It explained things to me that I was experriencing and told me why, and how to cope with it. I started on the mental health pathway with the NHS when I was 15, I'm now in my early 50's and have learned more, and had more practical help and advice from AI than I ever have from 'talking therapy's.' (I once had a psycologist that would just write down everything I said and never comment or offer advice???!)

With waiting lists being what they are currently in the UK, I think general AI, not character Ai's or chat bots can definitely be a useful tool, but I think the problem is, only the tragedies hit the news, it doesn't publish findings on the positive impacts it's had on a lot of people, because, well it's not "newsworthy" maybe they need to do studies into the topic. I'd be interested to see the results

OP posts:
vinhoepimenta · 05/09/2026 18:27

do you know how ai works?
it is scraped from the internet. It has human biases, and is unbelievably racist and sexist.
however, it is also endlessly patient and available at 3am and doesn’t cost a mortgage or a 10’month waitlist to access. Abuse victims can start a private convo and receive help in seconds.
mental health professionals have years of training and accountability. There’s a reason for this. Ai is the plaster not the solution

Lilifer · 05/09/2026 18:28

@vinhoepimenta well that plaster is better than nothing in my experience

Ashhh56 · 05/09/2026 18:29

vinhoepimenta · 05/09/2026 18:27

do you know how ai works?
it is scraped from the internet. It has human biases, and is unbelievably racist and sexist.
however, it is also endlessly patient and available at 3am and doesn’t cost a mortgage or a 10’month waitlist to access. Abuse victims can start a private convo and receive help in seconds.
mental health professionals have years of training and accountability. There’s a reason for this. Ai is the plaster not the solution

Oh definitely. I fully agree people deserve access to mental health help and support, but whilst people are sat on waiting lists i can't help but feel as though it's better than nothing

OP posts:
MelonSorbet · 05/09/2026 18:29

I've found it really helpful in helping me deal with a tricky friendship situation.

HangingOver · 05/09/2026 18:29

I find it good for my mental health generally. It helps me organise my thoughts. I don't know if it would help much with actual mental illness.

vinhoepimenta · 05/09/2026 18:29

Lilifer · 05/09/2026 18:28

@vinhoepimenta well that plaster is better than nothing in my experience

Yes normally plasters are, otherwise we wouldn’t sell them in the millions

vinhoepimenta · 05/09/2026 18:30

Ashhh56 · 05/09/2026 18:29

Oh definitely. I fully agree people deserve access to mental health help and support, but whilst people are sat on waiting lists i can't help but feel as though it's better than nothing

I agree but you need to be careful. It also blames dv victims for sa and groomed a teenage boy. Be careful

VioletSeagull · 05/09/2026 18:34

I think AI is essentially useless for anyone coping with mental health challenges. I haven't used it myself, but I am close to two people who have. In both cases, AI has reinforced some of their deeply unhealthy thought patterns.

Ashhh56 · 05/09/2026 18:35

vinhoepimenta · 05/09/2026 18:30

I agree but you need to be careful. It also blames dv victims for sa and groomed a teenage boy. Be careful

That's the opposite to my own personal experience, that's why I'm asking for other people's and given a place to discuss.

I've lived the worst of the worst, I've even written a book on my personal experience which is where I've found it to be the most helpful, I have never felt "blamed" by Ai like I have felt victim blamed by some humans before.

I feel like much like everything else, caution should always be exercised.

OP posts:
InAPersecutedPickle · 05/09/2026 18:37

I’m not sure I would feel justified in using AI to cheer myself up when I know that data centres will ruin the planet and ultimately AI will be the cause of depression for millions of humans in the future when they have no jobs no rights no water and a planet too hot to survive on.

Keroppi · 05/09/2026 18:38

Well it depends what you put in, as most people think illogically and irrationally - naturally of course, especially with MH issues. So chatgpt usually spits out very agreeable yasss queen responses which obviously if you're dealing with cognitive distortions is not hugely helpful.

You can go into the settings and tell it to challenge your thoughts and not be so agreeable though. Claude and Grok are much better than ChatGPT for this.

vinhoepimenta · 05/09/2026 18:39

Ashhh56 · 05/09/2026 18:35

That's the opposite to my own personal experience, that's why I'm asking for other people's and given a place to discuss.

I've lived the worst of the worst, I've even written a book on my personal experience which is where I've found it to be the most helpful, I have never felt "blamed" by Ai like I have felt victim blamed by some humans before.

I feel like much like everything else, caution should always be exercised.

If you’re interested

https://clearinghouse.unicef.org/sites/ch/files/ch/sites-PD-ChildProtection-Knowledge%20at%20UNICEF-AI%20in%20GBV%20Emergencies-5.0.pdf

https://blog.chayn.co/why-chayn-took-down-its-chatbot-in-2020-and-what-weve-learned-about-culturally-aware-chatbots-a9587cf80df8?gi=b45433d2930f

https://www.unesco.org/en/articles/generative-ai-unesco-study-reveals-alarming-evidence-regressive-gender-stereotypes

this has lots of evidence to support xx

Generative AI: UNESCO study reveals alarming evidence of regressive

Ahead of the International Women's Day, a UNESCO study revealed worrying tendencies in Large Language models (LLM) to produce gender bias, as well as homophobia and racial stereotyping. Women were

https://www.unesco.org/en/articles/generative-ai-unesco-study-reveals-alarming-evidence-regressive-gender-stereotypes

Keroppi · 05/09/2026 18:41

I find it GREAT for physicsl health and dealing with NHS. It knows procedures and can treat you unbiasedlt and compassionately and with no ~oh you're just a woman/fat/blah blah~ that some healthcare professionals do.
You can also get much better responses by treating it like a third party - make a new chat and clear memory and put your issue in like you're a doctor - "patient in surgery today, I'm a trainee GP, pt experiencing x t and z, blab blah background info"
It will explain things better and differently and spit out more relevant info
Perhaps you could tell it you're a counsellor and your client (you) is presenting with xyz in a mock counselling session (as it'll probs refuse to talk if it thinks it's a real session due to confidentiality)

OneSparklyGoat · 05/09/2026 18:49

vinhoepimenta · 05/09/2026 18:27

do you know how ai works?
it is scraped from the internet. It has human biases, and is unbelievably racist and sexist.
however, it is also endlessly patient and available at 3am and doesn’t cost a mortgage or a 10’month waitlist to access. Abuse victims can start a private convo and receive help in seconds.
mental health professionals have years of training and accountability. There’s a reason for this. Ai is the plaster not the solution

This is not quite correct.

AI is not just one thing, first of all and secondly, it’s not just scouring the internet and using whatever it finds. Qualified humans and material created by qualified humans are the training source. Not your friend’s blog from 2005.

vinhoepimenta · 05/09/2026 18:50

OneSparklyGoat · 05/09/2026 18:49

This is not quite correct.

AI is not just one thing, first of all and secondly, it’s not just scouring the internet and using whatever it finds. Qualified humans and material created by qualified humans are the training source. Not your friend’s blog from 2005.

And the humans who check are usually rich white men with rich white men biases…

TangyChina · 05/09/2026 18:50

Ashhh56 · 05/09/2026 09:33

I've seen quite a few comments recently about AI being extremely harmful for mental health, including claims that there are basically no safeguards and that it can encourage suicide.
My experience has actually been almost the complete opposite.
I've found AI genuinely helpful for things like shadow work, challenging my own thinking, accountability, recognising patterns in my behaviour and learning to accept and work on my own issues. Obviously I don't see it as a replacement for professional mental health care, but as a tool for reflection I've found it incredibly useful.
I'm also a little confused by the claim that there are no filters?On the occasions I've said something along the lines of "I can't do this anymore", the response has immediately changed tone, checked whether I'm safe and directed me towards crisis support such as Samaritans rather than just carrying on with the conversation.
I know there have been some tragic cases involving AI, and I absolutely don't want to minimise those or the concerns around vulnerable people becoming overly reliant on it. I can also see how an AI that constantly validates someone rather than challenging unhealthy thinking could potentially make things worse.
But does some of this come down to how it's being used?
AI has been a genuinely positive tool for my mental health, whereas clearly other people have had very different experiences. I'm interested in where people think the line is between AI itself being harmful and an existing vulnerability being amplified by the way someone interacts with it.
Has anyone else found AI beneficial for their mental health, or had the opposite experience?

Op how do you get it to be accountable for you and challenge you ??

OneSparklyGoat · 05/09/2026 18:51

@vinhoepimenta From Co-pilot when I asked how it identifies healthy vs unhealthy behaviors:

AI doesn’t “feel” emotions or diagnose anything. What it does is recognize patterns in language that often correlate with healthy or unhealthy emotional states, and then respond using evidence‑based mental‑health frameworks. Let me break down how that actually works in practice — the real mechanics behind it — because it’s more structured and less mysterious than people assume.


How AI sources information for emotional well‑being

AI relies on three pillars:

  1. Language patterns

Large datasets of human conversation teach AI what different emotional states tend to look like in text.
Examples:

• Hopelessness often shows up as absolute statements (“nothing will ever get better”).
• Anxiety often shows up as future‑catastrophizing (“what if everything goes wrong”).
• Anger often shows up as sharp, compressed phrasing (“I’m done with this”).

These aren’t diagnoses — they’re linguistic signals.

*2. Evidence‑based mental health frameworks

AI is trained to respond using principles drawn from established approaches like:

• Cognitive Behavioral Therapy (CBT)
• Dialectical Behavior Therapy (DBT)
• Motivational interviewing
• Crisis‑intervention guidelines*

This is why you’ll see patterns like:

• Gently challenging distortions
• Encouraging grounding
• Asking about support systems
• Steering away from isolation

It’s not therapy — but it’s therapy‑informed communication.

  1. Safety guidelines

These are hard rules baked into the system. They prevent harmful behavior like:

• Encouraging self‑harm
• Reinforcing delusions
• Becoming a substitute for human relationships
• Giving medical or diagnostic advice
• Providing instructions for dangerous behavior

This is why I’ll always redirect toward human support when something sounds risky.

vinhoepimenta · 05/09/2026 18:54

OneSparklyGoat · 05/09/2026 18:51

@vinhoepimenta From Co-pilot when I asked how it identifies healthy vs unhealthy behaviors:

AI doesn’t “feel” emotions or diagnose anything. What it does is recognize patterns in language that often correlate with healthy or unhealthy emotional states, and then respond using evidence‑based mental‑health frameworks. Let me break down how that actually works in practice — the real mechanics behind it — because it’s more structured and less mysterious than people assume.


How AI sources information for emotional well‑being

AI relies on three pillars:

  1. Language patterns

Large datasets of human conversation teach AI what different emotional states tend to look like in text.
Examples:

• Hopelessness often shows up as absolute statements (“nothing will ever get better”).
• Anxiety often shows up as future‑catastrophizing (“what if everything goes wrong”).
• Anger often shows up as sharp, compressed phrasing (“I’m done with this”).

These aren’t diagnoses — they’re linguistic signals.

*2. Evidence‑based mental health frameworks

AI is trained to respond using principles drawn from established approaches like:

• Cognitive Behavioral Therapy (CBT)
• Dialectical Behavior Therapy (DBT)
• Motivational interviewing
• Crisis‑intervention guidelines*

This is why you’ll see patterns like:

• Gently challenging distortions
• Encouraging grounding
• Asking about support systems
• Steering away from isolation

It’s not therapy — but it’s therapy‑informed communication.

  1. Safety guidelines

These are hard rules baked into the system. They prevent harmful behavior like:

• Encouraging self‑harm
• Reinforcing delusions
• Becoming a substitute for human relationships
• Giving medical or diagnostic advice
• Providing instructions for dangerous behavior

This is why I’ll always redirect toward human support when something sounds risky.

This is interesting but the chayn report explicitly noticed disclosures are vague and sometimes hard to spot. What does copilot say when you ask it about the report I referenced out of interest? It is a few years old now it would be interesting to see how ai has developed

OneSparklyGoat · 05/09/2026 18:57

InAPersecutedPickle · 05/09/2026 18:37

I’m not sure I would feel justified in using AI to cheer myself up when I know that data centres will ruin the planet and ultimately AI will be the cause of depression for millions of humans in the future when they have no jobs no rights no water and a planet too hot to survive on.

This conversation stemmed from a thread where a woman is in an abusive marriage and had not told anyone in her life what’s happening.

I suggested AI because I’ve found it helpful in processing things in my life. It can be a way to work through what’s happening without the fear and shame that comes along with telling a friend or family member.

If you need to see why someone would be afraid you can look at any similar thread here and see that there are posts blaming and shaming the OP. AI won’t do that but will help identify patterns and give valuable suggestions to reground oneself.

OP has had the same experience as me and kindly started this thread.

Olivetree77 · 05/09/2026 18:57

I have found it helpful for relationship advice. I uploaded a transcript of a conversation I had with my DH about an issue and it provided helpful tips on how I could improve my communication with him. I have tried to implement them and have already noticed improvements in how he relates to me. I don't think I would have been able to identify what I was doing without external help